Sales Manager – Loyalty

AT&T

. Lead, coach, and develop representatives to exceed sales, collections, retention, service, and customer experience objectives .

Posted 10/8/2026full-timeOrlando • Florida • United StatesSeniorLead💰 $55,000 - $82,600 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in leading and developing sales teams to exceed performance metrics while fostering strong relationships and collaboration, particularly in union environments. Proficient in data analysis to drive strategic initiatives and operational improvements.

Highest-signal resume keywords

Sales LeadershipTeam DevelopmentData AnalysisBilingual in SpanishUnion Relationship Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Sales ExperienceData AnalysisRevenue Generation StrategiesTechnology KnowledgeEmployee Development

Soft Skills

CoachingCollaborationFlexibilityAccountabilityRelationship Building

Certifications & Qualifications

Bachelor's Degree (BS/BA)

Industry Keywords

Call Center ManagementVendor RelationshipsIncentive PlansEmployee EngagementContinuous Improvement

About the role

Key responsibilities & impact

Lead, coach, and develop representatives to exceed sales, collections, retention, service, and customer experience objectives
Manage day-to-day operations, including leadership academy tactics, incentive plans, and employee engagement
Lead a consumer telesales organization
Analyze data to develop and implement revenue-generating and continuous-improvement strategies
Direct daily execution of call centers and vendor operations to achieve revenue goals and reduce expenses
Implement strategic policies and innovative initiatives for technology, corporate compliance, training, and workforce planning
Collaborate with business areas to drive strategic alignment and manage change
Maintain strong domestic and international vendor relationships
Manage hiring, attrition, ramp plans, grievance processes, and administrative tasks
Influence hiring, firing, disciplinary, and promotional decisions for subordinates
Develop strong union relationships and collaboration

Requirements

What you’ll need

8+ years of related sales experience
Bachelor's degree (BS/BA) desired
Ability to coach and develop a team to overdeliver on key metrics with integrity
Ability to foster a high-performance environment, create meaningful relationships, develop future leaders, and deliver accountability
Ability to develop strong union relationships and collaboration
Flexibility and openness to constant change
Responsiveness and ability to deliver administrative tasks
100% bilingual in Spanish, including reading, writing, and speaking
Strong product and pricing knowledge
Experience leading virtual, hybrid, or in-office teams
Ability to analyze data and develop strategies
Knowledge of technology, coaching, and employee development

Benefits

Comp & perks

Medical/Dental/Vision coverage
401(k) plan
Tuition reimbursement program
Paid Time Off and Holidays, including at least 23 days of vacation each year and 9 company-designated holidays
Paid Parental Leave
Paid Caregiver Leave
Additional sick leave beyond what state and local law require may be available but is unprotected
Adoption Reimbursement
Short-term and long-term disability benefits
Life and Accidental Death Insurance
Supplemental benefit programs: critical illness, accident, hospital indemnity, and group legal
Employee Assistance Programs (EAP)
Extensive employee wellness programs
Employee discounts up to 50% off eligible AT&T mobility plans, accessories, internet, fiber where available, and phone
$23,000 annual commissions