Senior Associate – Virtual Sales

AT&T

. Assist in training, supervising, and scheduling employees .

Posted 9/23/2026full-timeAtlanta • United StatesSenior💰 $47,500 - $71,300 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in training, supervising, and scheduling employees while maximizing sales and customer satisfaction. Proficient in addressing operational issues and ensuring adherence to company policies and safety standards.

Highest-signal resume keywords

Sales Performance SupportCustomer Service CoachingOperational OversightEmployee Training and SupervisionReporting Assistance

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Sales ExperienceCustomer Service ExperienceCoaching SkillsTraining SkillsOperations Management

Soft Skills

Problem SolvingCommunicationTeam Leadership

Tools & Technologies

Monitoring StandardsMerchandising ProgramsTechnology Systems

Certifications & Qualifications

Bachelor's Degree (BS/BA)

Industry Keywords

RetailCall CenterCustomer Facing ExperienceCompany PoliciesSafety Standards

About the role

Key responsibilities & impact

Assist in training, supervising, and scheduling employees
Oversee daily operations, including monitoring and observing Virtual Sales Experts according to established monitoring standards
Support sales performance and customer service through ongoing coaching and training
Maximize sales, customer satisfaction, and loyalty
Address operational and customer issues promptly, including customer escalations, call observations, technology, systems, and tools
Maintain the corporate standard of store appearance
Implement merchandising programs as directed to attract customers
Ensure adherence to company policies and safety standards
Assist with reporting
Support and assist the Manager as a subject matter expert to drive sales, effective customer support, and facilitate operations via coaching and training

Requirements

What you’ll need

Bachelors degree (BS/BA) desired
1+ years of related sales, retail, or call center customer facing experience
Ability to support sales, customer service, coaching, training, operations, technology, systems, and tools
Ability to ensure adherence to company policies and safety standards
Ability to assist with reporting

Benefits

Comp & perks

Medical/Dental/Vision coverage
401(k) plan
Tuition reimbursement program
Paid Time Off and Holidays (based on data of hire, at least 23 days of vacation each year and 9 company designated holidays)
Paid Parental Leave
Paid Caregiver Leave
Additional sick leave beyond what state and local law require may be available but is unprotected
Adoption Reimbursement
Disability Benefits (short term and long term)
Life and Accidental Death Insurance
Supplemental benefit programs: critical illness/accident hospital indemnity/group legal
Employee Assistance Programs (EAP)
Extensive employee wellness programs
Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T phone