Senior Client Support Specialist

AT&T

. Act as a trusted point of contact for customers and internal teams .

Posted 10/27/2026full-timeBrno • CzechiaSenior💰 CZK 81,000 - CZK 130,000 per monthWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing customer-facing technical projects, ensuring timely delivery while maintaining high customer satisfaction. Proficient in stakeholder management, process improvement, and providing strategic guidance throughout the project lifecycle.

Highest-signal resume keywords

Customer-Facing Technical Project ManagementStakeholder ManagementProblem-Solving SkillsPMP CertificationExperience With GPS And ServiceNow

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Project ManagementRisk Mitigation PlanningProcess ImprovementData ManagementContract Review

Soft Skills

Customer ServiceAnalytical SkillsOrganizational SkillsCommunication SkillsRelationship Building

Tools & Technologies

ServiceNowGPS

Certifications & Qualifications

PMP Certification

Industry Keywords

Customer SatisfactionProject DeliveryImplementation ActivitiesPre-Sales ProcessesPost-Sales Processes

Tech Stack

Tools & technologies

PMPServiceNow

About the role

Key responsibilities & impact

Act as a trusted point of contact for customers and internal teams
Provide timely support and resolve complex issues while maintaining customer satisfaction
Manage the full lifecycle of high-value, customer-facing technical projects
Ensure project delivery on time, within scope, budget, and quality requirements
Coordinate implementation activities and support pre-sales and post-sales processes
Manage stakeholders, suppliers, and external vendors
Manage customer orders and billing-related processes
Identify and implement process improvements with systems teams
Provide technical and analytical expertise and develop risk mitigation plans
Maintain accurate customer and project data
Build strong, long-term customer relationships
Review contractual documentation and coordinate supplier orders
Provide post-implementation training and product design or redesign support
Monitor project progress, track deliverables, and report updates
Provide strategic customer guidance and maintain project documentation
Support network improvement engagement with building or venue owners where applicable

Requirements

What you’ll need

2+ years of relevant professional experience
Experience managing customer-facing technical projects
Strong customer service and stakeholder management skills
Ability to manage multiple priorities and work independently with minimal supervision
Strong problem-solving, analytical and organisational skills
Experience coordinating across internal teams, customers, suppliers and external vendors
Experience with GPS and ServiceNow is desirable
Bachelor’s degree (BS/BA) preferred
PMP certification or equivalent project management experience is desirable
Ability to work US shifts: 8:00 am–5:00 pm EST / 14:00–23:00 CET
Ability to work in Brno, Czech Republic, Bratislava, or Košice, Slovakia

Benefits

Comp & perks

Hybrid working: up to 2 days per week working from home
After-hours support approximately twice per month
Equal employment opportunity
Reasonable accommodations for qualified individuals with disabilities
Fair chance hiring; background check initiated after an offer is made