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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in vendor and supplier management, focusing on relationship building, performance analysis, and continuous improvement. Proficient in communicating insights and leading projects to enhance operational efficiency and customer experience.
Highest-signal resume keywords
Vendor ManagementPerformance Data AnalysisRelationship BuildingContinuous ImprovementProject Leadership
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Performance ManagementOperational AnalysisIssue ResolutionData-Driven Decision MakingService Delivery Management
Soft Skills
Influencing Without AuthorityClear CommunicationCross-Functional Collaboration
Tools & Technologies
Emerging TechnologiesOperational Tools
Certifications & Qualifications
Relevant Certification
Industry Keywords
BPOContact Center OperationsSales and ServiceTechnical SupportCustomer Operations
About the role
Key responsibilities & impact- Own and strengthen relationships with strategic suppliers and partners across senior leaders and frontline operational teams
- Establish performance-management routines, measures, and governance
- Analyze operational results, trends, and customer insights to identify opportunities, risks, and required actions
- Translate strategic priorities into partner plans, accountable owners, measurable outcomes, and follow-through
- Lead continuous improvement efforts for efficiency, service quality, customer experience, and business performance
- Support adoption of technology, tools, and emerging capabilities
- Identify root causes, coordinate corrective actions, and monitor progress through resolution
- Develop and maintain relationship-management plans
- Communicate insights and recommendations at strategic and tactical levels
- Lead moderate-sized projects or defined workstreams, guiding others and influencing outcomes without direct authority
- Oversee entry- to mid-level sales employees, assign tasks, implement sales plans, and enforce company policies
- Influence decisions regarding hiring, firing, disciplinary action, and promotional activity for subordinates
Requirements
What you’ll need- 3+ years of related experience in vendor management, supplier management, partner operations, outsourced operations, service delivery, or a comparable operational environment
- Experience using performance data and operational trends to identify issues, recommend actions, and track outcomes
- Demonstrated ability to build effective relationships across multiple organizational levels and influence without direct authority
- Experience coordinating issue resolution, continuous improvement, or cross-functional execution in a complex environment
- Ability to communicate clearly with operational teams, business stakeholders, and senior leaders
- Bachelor’s degree
- Experience in BPO, contact center operations, Sales and Service, Service, Technical Support, or a related customer-operations environment
- Experience managing strategic partners or suppliers against service, quality, customer, compliance, or operational-performance commitments
- Experience supporting adoption of new technologies, tools, or operating capabilities
- Relevant certification where required for the applicable business area
Benefits
Comp & perks- Medical/Dental/Vision coverage
- 401(k) plan
- Tuition reimbursement program
- Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays)
- Paid Parental Leave
- Paid Caregiver Leave
- Additional sick leave beyond what state and local law require may be available but is unprotected
- Adoption Reimbursement
- Disability Benefits (short term and long term)
- Life and Accidental Death Insurance
- Supplemental benefit programs: critical illness/accident hospital indemnity/group legal
- Employee Assistance Programs (EAP)
- Extensive employee wellness programs
- Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T phone
- 40 weekly hours