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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in system administration and support across Windows and Linux environments, with a strong focus on troubleshooting, documentation, and helpdesk operations. Proficient in managing VMware infrastructure and ensuring security compliance in integrated IT environments.
Highest-signal resume keywords
Active TS/SCI With PolySystem Administration SupportRed Hat LinuxVMware InfrastructureSecurity+ Certification
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
TroubleshootingEnd-To-End Infrastructure ResolutionConfiguration ChangesPatchingIncident ResolutionDocumentationMonitoringTestingOperating SystemsVirtualization Platforms
Soft Skills
Cross-Functional CoordinationProblem Solving
Tools & Technologies
Windows 10Linux ServerEnterprise Network DevicesHelpdesk Ticket System
Certifications & Qualifications
Security+Bachelor’s Degree In Related Field
Industry Keywords
SOPsIT-Related QuestionsTrouble Ticket ResolutionIntegrated IT EnvironmentsTrusted Linux
Tech Stack
Tools & technologiesLinuxTypeScriptVMware
About the role
Key responsibilities & impact- Maintain and develop system documentation, including product guides/manuals, SOPs, work logs, and the Helpdesk ticket system
- Provide system administration support
- Maintain and support existing software, including problem report/trouble ticket resolution, and hardware
- Provide helpdesk support for collecting, controlling, disseminating, documenting, and resolving IT-related questions and problems
- Provide cross-functional systems and network administration support across Windows and Linux server environments, VMware infrastructure, and enterprise network devices
- Troubleshoot and resolve end-to-end infrastructure issues spanning servers, operating systems, virtualization platforms, network connectivity, and security configurations
- Perform hands-on operations and maintenance, including monitoring, configuration changes, patching, upgrades, testing, incident resolution, documentation, and sustainment of integrated IT environments
- Coordinate across technical functional areas as needed
Requirements
What you’ll need- Active TS/SCI with Poly
- Bachelor’s degree in related field
- Eight years of relevant experience
- Understanding of Red Hat Linux, Trusted Linux, Windows 10, and VMware
- Security+ or relevant certification (desired)
Benefits
Comp & perks- Medical/Dental/Vision coverage
- 401(k) plan
- Tuition reimbursement program
- Paid Time Off and Holidays (at least 23 days of vacation each year and 9 company-designated holidays)
- Paid Parental Leave
- Paid Caregiver Leave
- Additional sick leave beyond what state and local law require may be available but is unprotected
- Adoption Reimbursement
- Disability Benefits (short term and long term)
- Life and Accidental Death Insurance
- Supplemental benefit programs: critical illness/accident hospital indemnity/group legal
- Employee Assistance Programs (EAP)
- Extensive employee wellness programs
- Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T wireline phone
