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AT&T

ServiceNow Developer, SNOW SME

AT&T

. Design, develop, test, and deploy custom applications and enhancements within the ServiceNow platform .

Posted 9/25/2026full-timeColumbia • Maryland • United StatesJuniorMid-Level💰 $98,100 - $273,900 per yearWebsite

Tech Stack

Tools & technologies
ITSMJavaScriptServiceNowSQLTypeScript

About the role

Key responsibilities & impact
  • Design, develop, test, and deploy custom applications and enhancements within the ServiceNow platform
  • Support and maintain IT Asset Management (ITAM), Configuration Management Database (CMDB), and IT Service Management (ITSM) processes and applications
  • Partner with business stakeholders, managers, customers, and technical teams to gather, refine, and implement software development requirements
  • Provide ServiceNow technical support, consultation, and troubleshooting for platform users and stakeholders
  • Troubleshoot and resolve system defects, performance issues, and configuration challenges
  • Create and maintain technical documentation, reports, and user-facing support materials
  • Participate in User Acceptance Testing, Technical Exchange Meetings, platform upgrades, and Agile development activities

Requirements

What you’ll need
  • Bachelor's degree in Computer Science, Information Systems, or related field (or equivalent experience)
  • 2-5 years of ServiceNow development experience
  • Proficiency in JavaScript
  • Strong analytical, troubleshooting, and problem-solving skills
  • Security+
  • ServiceNow Certified System Administrator (CSA)
  • Clearable, with the ability to obtain/maintain TS/SCI with polygraph
  • Strong knowledge of HTML and CSS
  • Understanding of CMDB concepts and asset lifecycle management
  • Experience supporting ServiceNow IT Service Management (ITSM) and IT Asset Management (ITAM) applications
  • Experience with ServiceNow development, including Catalog Page configuration, Client Scripts, UI Policies, Business Rules, Script Includes, UI Pages, UI Actions, Glide API, Flow Designer, and ACLs
  • Knowledge of SQL and relational database concepts
  • Familiarity with Agile development methodologies
  • Familiarity with version control processes

Benefits

Comp & perks
  • Medical/Dental/Vision coverage
  • 401(k) plan
  • Tuition reimbursement program
  • Paid Time Off and Holidays (at least 23 days of vacation each year and 9 company-designated holidays)
  • Paid Parental Leave
  • Paid Caregiver Leave
  • Additional sick leave beyond what state and local law require may be available
  • Adoption Reimbursement
  • Disability Benefits (short term and long term)
  • Life and Accidental Death Insurance
  • Supplemental benefit programs: critical illness/accident hospital indemnity/group legal
  • Employee Assistance Programs (EAP)
  • Extensive employee wellness programs
  • Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T wireline phone