Specialist

AT&T

. Provide exceptional service and resolve high-priority and high-risk customer issues .

Posted 9/29/2026full-timeCharlotte • North Carolina • United StatesJunior💰 $64,200 - $96,400 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in fraud management, technical product support, and compliance with regulatory requirements while providing exceptional customer service and resolving high-priority issues. Capable of conducting investigations, developing training, and collaborating with various stakeholders to enhance security and customer protection initiatives.

Highest-signal resume keywords

Fraud ManagementTechnical Product SupportRegulatory ComplianceCustomer Service ExcellenceInvestigative Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Risk ManagementFraud InvestigationTechnical Systems KnowledgeOperational Procedure WritingCyber Event Readiness

Soft Skills

Problem SolvingCommunicationCollaborationCustomer Engagement

Certifications & Qualifications

Fraud Certification

Industry Keywords

High-Priority IssuesService RequestsEscalationsBilling InquiriesSecurity Threats

About the role

Key responsibilities & impact

Provide exceptional service and resolve high-priority and high-risk customer issues
Address billing inquiries, service requests, complaints, and service discontinuation requests across various channels
Handle complex complaints and escalations involving fraud, social engineering, and security threats, including escalations from the Office of the President
Use advanced knowledge of fraud cases, technical systems, and risk management to resolve technical product support issues, mitigate fraud-related events, and settle claims
Engage with enterprise account teams, Chief Security Office, Asset Protection, Legal, and high-profile customers during fraud incidents
Conduct investigations of escalated issues and maintain accurate records
Ensure compliance with organizational policies and regulatory requirements
Respond to inquiries from government agencies
Develop and deliver fraud training, write and edit operational procedures, enhance cyber event readiness strategies, lead customer-protection initiatives, and manage high-risk issues

Requirements

What you’ll need

Bachelor's degree (BS/BA) desired
1+ years of related experience
Certification is required in some areas
Ability to work in the posted location with office presence a minimum of 5 days per week
No relocation is offered

Benefits

Comp & perks

Medical/Dental/Vision coverage
401(k) plan
Tuition reimbursement program
Paid Time Off and Holidays (at least 23 days of vacation each year and 9 company-designated holidays)
Paid Parental Leave
Paid Caregiver Leave
Additional sick leave beyond what state and local law require may be available but is unprotected
Adoption Reimbursement
Disability Benefits (short term and long term)
Life and Accidental Death Insurance
Supplemental benefit programs: critical illness/accident hospital indemnity/group legal
Employee Assistance Programs (EAP)
Extensive employee wellness programs
Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T phone