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AT&T

Video Field Support Specialist – Government

AT&T

. Deliver Tier 2 and 3 support for computer workstations, servers, printers, peripherals, and teleconferencing equipment on-site and remotely .

Posted 10/16/2026full-timeColumbia • Maryland • United StatesJunior💰 $47,600 - $72,000 per yearWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in troubleshooting, repairing, and installing computer hardware and peripherals, with a strong focus on providing Tier 2 and 3 support. Proficient in technical documentation, network upgrades, and end-user training, ensuring optimal performance and minimal downtime.

Highest-signal resume keywords
8570 CertificationSecurity+ CertificationWindows 7 and Windows 10 ExpertiseActive Directory FamiliarityTechnical Documentation Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills
Troubleshooting Computer HardwareInstalling Windows Operating SystemsRepairing PeripheralsBuilding Interconnecting CablesAnalyzing Hardware RequirementsPreparing Technical SpecificationsSupporting End-Users RemotelyMaintaining Fiber Optic ModemsUsing Ticketing SystemsConducting Site Surveys
Soft Skills
Analytical SkillsProblem-Solving SkillsVerbal Communication SkillsWritten Communication SkillsOrganizational Skills
Tools & Technologies
Microsoft Office ApplicationsTeleconferencing EquipmentTicketing SystemsFiber Optic/Ethernet CablesMultiplexers
Certifications & Qualifications
8570 CertificationSecurity+ Certification
Industry Keywords
Tier 2 SupportTier 3 SupportTechnical ManualsSite Installation ReportsUser Requirements AssessmentNetwork Upgrade InitiativesEnd-User Connectivity SupportTechnical GuidanceHardware ProcurementTelecommunications

Tech Stack

Tools & technologies
TypeScript

About the role

Key responsibilities & impact
  • Deliver Tier 2 and 3 support for computer workstations, servers, printers, peripherals, and teleconferencing equipment on-site and remotely
  • Troubleshoot, repair, and test hardware to minimize downtime and maximize performance
  • Conduct comprehensive site surveys to assess configurations and user requirements
  • Prepare detailed documentation, diagrams, configuration changes, site installation reports, and test reports
  • Analyze current and future hardware requirements
  • Prepare technical specifications for hardware procurement and detailed installation schedules
  • Support network upgrade initiatives by installing and configuring new hardware and associated cabling
  • Build and install specialized interconnecting cables
  • Train site personnel in hardware use and maintenance
  • Maintain and support fiber optic modems, multiplexers, fiber optic/Ethernet cables, and telephone systems
  • Use standard operating procedures and ticketing systems for issue tracking and documentation
  • Provide end-user connectivity support and technical guidance
  • Collaborate with IT teams, vendors, and business units on projects and continuous improvement

Requirements

What you’ll need
  • High school diploma or GED required
  • Minimum of 1–2 years of relevant IT experience
  • Must possess 8570 Certification; Security+ certification is highly preferred
  • Required Clearance: TS/SCI with polygraph
  • Highly skilled in installing, repairing, and troubleshooting computer hardware and peripherals
  • Well-versed in installing Windows operating systems, software applications, antivirus programs, and security patches
  • Demonstrated ability to read, interpret, and apply information from technical manuals and schematics
  • Proficient in Microsoft Office Applications, including Word, Excel, PowerPoint, and Access
  • Demonstrated expertise with Microsoft Windows 7 and Windows 10 operating systems
  • Familiar with Active Directory security and policies
  • Proficient in supporting end-users remotely
  • Valid driver’s license and acceptable driving record
  • Eligible to drive an AT&T company vehicle
  • Ability to lift and move items weighing up to 50 lbs
  • Availability to work an 8-hour shift scheduled between 6:00 AM and 6:00 PM
  • Excellent analytical and problem-solving skills
  • Outstanding verbal and written communication skills
  • Strong organizational skills and ability to work with minimal supervision

Benefits

Comp & perks
  • Medical/Dental/Vision coverage
  • 401(k) plan
  • Tuition reimbursement program
  • Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays)
  • Paid Parental Leave
  • Paid Caregiver Leave
  • Additional sick leave beyond what state and local law require may be available but is unprotected
  • Adoption Reimbursement
  • Disability Benefits (short term and long term)
  • Life and Accidental Death Insurance
  • Supplemental benefit programs: critical illness/accident hospital indemnity/group legal
  • Employee Assistance Programs (EAP)
  • Extensive employee wellness programs
  • Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T wireline phone