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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in conducting real-time sales interactions and product demonstrations through video and other communication channels, while providing exceptional customer service and maintaining knowledge of products and promotions.
Highest-signal resume keywords
On-Camera Sales InteractionsCustomer Service ExcellenceSales Goal AchievementPoint-of-Sale System ManagementProduct Knowledge
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Sales Pitch DeliveryProduct DemonstrationOrder ProcessingCredit Application ProcessingService Activation
Soft Skills
Positive AttitudeProfessionalismMultitasking AbilityCompetitive MindsetFriendly Communication
Tools & Technologies
Video SoftwareOperational SystemsPoint-of-Sale Systems
Industry Keywords
Retail SalesCustomer-Facing ExperienceCall Center SalesChannel-Specific ProceduresClean-Desk Policies
About the role
Key responsibilities & impact- Conduct real-time on-camera sales interactions with customers
- Deliver sales pitches and expert product recommendations
- Use live video, telephone, and chat to sell products and services
- Conduct product demonstrations
- Provide a premier sales experience and prompt, courteous customer service to online shoppers
- Access and maintain records in point-of-sale systems
- Handle customer contracts and warranties
- Process credit applications
- Complete orders from multiple fulfillment options
- Activate service
- Maintain knowledge of company products, services, and promotions
- Recommend products according to customer needs
- Process purchases using operational systems
- Educate and engage customers through video software
- Meet and exceed sales goals
- Follow channel-specific procedures, clean-desk policies, and appearance standards
Requirements
What you’ll need- 1-3 years of retail, customer-facing and/or call center sales experience
- Ability to sit or stand for long durations (e.g., 8 hours) and engage with customers as dictated by needs of the business
- Ease and comfort with on-camera exchanges
- Competitive mindset to meet and exceed sales goals
- Positive, professional, friendly, and high-energy approach
- Working knowledge of company products, services, and promotions
- Ability to multitask in a fast-paced team environment
- Ability to adhere to channel-specific methods, procedures, clean-desk policies, and appearance standards including a dress code
Benefits
Comp & perks- Medical/Dental/Vision coverage
- 401(k) plan
- Tuition reimbursement program
- Paid Time off and holidays
- Sick leave
- Paid Parental Leave
- Adoption Reimbursement
- Disability Benefits (short term and long term)
- Life and Accidental Death Insurance
- Supplemental benefit programs: critical illness, accident hospital indemnity/group legal
- Employee Assistance Programs (EAP)
- Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T phone
- Uncapped commission opportunities
- $1,450 monthly in commissions if all sales goals are met