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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong customer service skills with the ability to manage high-profile accounts and provide effective support. Proficient in inventory management, data analysis, and client training, while maintaining operational efficiency.
Highest-signal resume keywords
Customer Service ExperienceInventory ManagementData AnalysisClient TrainingExcel Proficiency
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Inventory ReportingEquipment ActivationBilling ProcessingData GatheringMap OrientationBuilding MaintenanceEquipment Transport
Soft Skills
CommunicationProblem-SolvingInterpersonal Skills
Tools & Technologies
Computer TerminalsCompany Operating Systems
Industry Keywords
Customer SupportHigh-Profile AccountsOrder ResolutionReturn AnalysisMarket Stocking
About the role
Key responsibilities & impact- Perform advanced departmental support functions with minimal supervision
- Interact with customers by phone, face-to-face, or online to determine needs and service requirements
- Provide customer service and support for high-profile accounts, including equipment activations and billing
- Research and provide industry information to accounts
- Establish billing and features using computer terminals and company operating systems
- Produce and distribute inventory reports
- Analyze and provide input regarding customer returns
- Interface with management, distribution centers, and ROC to resolve order, return, and inventory issues
- Interface with management regarding inventory issues, scheduling, and training
- Maintain drive test vehicle fleets when assigned
- Process invoices
- Gather data, review it, and make recommendations to clients or management
- Coordinate or provide on-site client training
- Perform building maintenance and upkeep duties
- Manage maintenance and expansion inventory at market stocking points
- Develop and place orders, receive equipment, and manage inventory across locations
- Perform map orientation/navigation
Requirements
What you’ll need- One (1) year customer service experience
- Must be able to lift up to 70 pounds
- Ability to climb ladders may be required; no fear of heights
- Ability to transport equipment from ground level to rooftop may be required
- Ability to remain in a sitting or standing position for extended periods may be required
- Applicants must pass assessments or tests associated with the position
- Specific assignments may require day, evening, weekend, or holiday tours
- Occasional overtime may be required
- May be required to travel out-of-town up to and/or exceed 2–3 consecutive days
- Experience with Excel is a plus
Benefits
Comp & perks- Medical/Dental/Vision coverage
- 401(k) plan
- Tuition reimbursement program
- Paid Time off and holidays
- Sick leave
- Paid Parental Leave
- Adoption Reimbursement
- Disability Benefits (short term and long term)
- Life and Accidental Death Insurance
- Supplemental benefit programs: critical illness, accident hospital indemnity/group legal
- Employee Assistance Programs (EAP)
- Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T phone
- Paid training
- On-the-job training
- On-line training