FREE ACCESS
5,000–10,000 jobs/day
See all jobs on Scoutfield
Search thousands of fresh jobs every day.
Discover
- Fresh listings
- Fast filters
- No subscription required
Create a free account and start exploring right away.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in Customer Success and Account Management, with a strong focus on enterprise data management platforms and proven ability to drive customer adoption, retention, and revenue growth. Capable of translating technical capabilities into business value while effectively engaging with executive stakeholders.
Highest-signal resume keywords
Customer Success ManagementEnterprise Data ManagementData GovernanceNegotiation SkillsCross-Functional Collaboration
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Account ManagementData QualityData GovernanceMaster Data ManagementAnalyticsPaaSSaaSMetrics ManagementCommercial AgreementsRisk Management
Soft Skills
Written CommunicationVerbal CommunicationInfluencing SkillsAutonomyPrioritization
Industry Keywords
Gross Revenue RetentionNet Revenue RetentionCustomer SatisfactionCustomer AdvocacyEnterprise Environments
About the role
Key responsibilities & impact- Own a portfolio of enterprise customers as their trusted advisor and relationship lead from deployment through adoption, renewal, and expansion
- Build understanding of customer business and data management priorities and articulate how Ataccama enables success
- Create and lead structured account and success plans tied to customer outcomes
- Partner with Sales and cross-functional GTM teams, including Professional Services, Sales Engineering, Product, Engineering, and Support
- Design and execute adoption and expansion plays to accelerate onboarding, expand use cases, drive multi-year renewals, and grow incremental ARR
- Lead onsite workshops and customer business reviews with stakeholders up to the executive level
- Translate technical capabilities into business value and executive-level outcomes
- Proactively identify and manage risk to protect Gross Revenue Retention (GRR)
- Structure, position, and negotiate renewals, expansions, and commercial agreements with Sales, procurement, InfoSec, and legal
- Convert customer value realization into commercial expansion opportunities
- Collaborate with systems integrators and other partners engaged in customer accounts
- Own and drive metrics including ARR, NRR, GRR, product adoption, usage, and CSAT/NPS
- Drive measurable value realization, platform adoption, customer loyalty, advocacy, retention, and revenue in complex enterprise environments
Requirements
What you’ll need- 5+ years of experience in Customer Success or Account Management
- Experience working with enterprise data management platforms, ideally in PaaS/SaaS environments and within data quality, data governance, master/reference data management, observability, or analytics
- Strong technical understanding of Data Governance
- Proven ability to operate in complex, multi-stakeholder enterprise accounts, including executive-level engagement
- Demonstrated success owning and growing enterprise portfolios, with measurable improvements in retention, adoption, time-to-value, and CSAT/NPS
- Direct experience negotiating renewals, expansions, and commercial agreements with procurement, InfoSec, and legal
- Proven ability to work cross-functionally, including with systems integrators and partners in customer accounts
- Exceptional written and verbal communication skills, with the ability to influence across technical and executive audiences
- A commercial, results-driven mindset with strong business and technical acumen
- Ability to operate with autonomy, prioritize effectively, and lead complex initiatives from strategy through execution
- Must be currently authorized to work in the United States on a full-time basis
- Ataccama will not sponsor applicants for employment visa status and is unable to transfer or assume existing visa sponsorship
Benefits
Comp & perks- Medical Insurance (including vision & dental)
- 401(k) with employer match contribution
- Life Insurance
- Long-term disability insurance
- Employee Assistance Program (EAP)
- Long-Term Incentive Program
- "Bring Your Friend" referral program
- Get paid vacation plus the freedom of Flexible Time Off (FTO)
- 5 sick days
- The Global Family Support Program - a paid leave program to help all parents focus on the new addition to their family
- Flexible working hours & hybrid work setup
- Conference tickets to the best industry events of the year
- Online courses & company access to Udemy to hone your skills