Customer Excellence Analyst

Atalanta Corporation

. Own, organize, and deliver the end-to-end bids process for assigned retail customers .

Posted 9/18/2026full-timeMadison • New Jersey • United StatesMid-LevelSenior💰 $65,000 - $80,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong analytical skills and effective communication to manage the end-to-end bids process while ensuring high service quality and responsiveness. Proficient in Excel for data-driven reporting and capable of collaborating cross-functionally to drive processes to completion.

Highest-signal resume keywords

Analytical SkillsCross-Functional CollaborationExcel ProficiencyCustomer-Centric MindsetAttention to Detail

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

Problem-SolvingEffective CommunicationHigh Attention to DetailAbility to Manage Multiple DeadlinesAutonomous Work

Industry Keywords

Bids ProcessCompetitive Bid SubmissionsCosting ExercisesCustomer Item SetupService-Level Monitoring

About the role

Key responsibilities & impact

Own, organize, and deliver the end-to-end bids process for assigned retail customers
Partner with Sales, Finance, Supply Chain, and Category teams to gather data, analyze requirements, and prepare competitive bid submissions
Ensure bid timelines, documentation, pricing components, and internal approvals are completed accurately and on schedule
Track bid outcomes and provide insights for continuous improvement
Support costing exercises for new and existing SKUs, customer-specific programs, and innovation initiatives
Collaborate on cost builds and pricing scenarios
Review product cost models for accuracy and completeness
Monitor cost changes and communicate updates to stakeholders
Serve as the primary Customer Excellence representative in Foreign to Foreign business
Oversee customer item setup, maintenance, and updates within internal systems
Coordinate new product introductions, transitions, and discontinuations
Support order flow, issue resolution, deductions research, and service-level monitoring
Build customer relationships and ensure high service quality and responsiveness
Prepare documentation for customers to clear cargo at foreign ports

Requirements

What you’ll need

Strong analytical and problem-solving skills
Effective communication and cross-functional collaboration
High attention to detail and ability to manage multiple deadlines
Proficiency in Excel and data-driven reporting
Customer-centric mindset with a focus on service excellence
Ability to work autonomously and drive processes to completion
Comfortable with the company’s relocation to a new corporate headquarters in Madison, NJ in Q1 of 2027

Benefits

Comp & perks

Comprehensive medical, dental, and vision coverage
Company-paid life, accident, short-term disability, and long-term disability insurance
Flexible spending accounts
Annual bonus opportunity
401(k) with company match and immediate vesting upon enrollment
Employee referral program
Virtual learning and classroom-based development programs
Education assistance
Generous paid time off
Parental leave
Flexible work arrangements
Employee recognition and engagement events
Wellness initiatives
Philanthropic opportunities
DE&I programs