Customer Excellence Representative

Atalanta Corporation

. Accurately and efficiently input data from customer purchase orders and customer calls into the company database .

Posted 9/18/2026full-timeElizabeth • New Jersey • United StatesJunior💰 $48,000 - $52,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong data entry accuracy and attention to detail while managing customer accounts and inquiries. Proficient in Microsoft Office Suite and capable of multitasking in a fast-paced environment to deliver exceptional customer service.

Highest-signal resume keywords

Data Entry AccuracyCustomer Service ExperienceMicrosoft Office Suite ProficiencyStrong Typing AbilitiesOrganizational Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data EntryMathematical SkillsCustomer Account ManagementE-commerce Order KnowledgeAdministrative Tasks

Soft Skills

Interpersonal SkillsCommunication SkillsProactive Problem SolvingAttention to DetailPositive Attitude

Certifications & Qualifications

High School Diploma or Equivalent

Industry Keywords

Sales-Driven OrganizationCustomer Purchase OrdersCustomer CallsCustomer ReturnsSample Orders

About the role

Key responsibilities & impact

Accurately and efficiently input data from customer purchase orders and customer calls into the company database
Verify and cross-check data for accuracy and completeness
Identify and correct data entry errors
Communicate proactively with customers to answer questions, resolve issues, and provide support
Handle incoming calls and emails professionally and efficiently
Manage low-complexity customer accounts, including EDI and customer portals
Collaborate with the Sales team and internal departments on customer pricing, requests, and service issues
Process customer returns and sample orders
Perform administrative tasks, including correspondence and filing
Report to the Manager of the Post-Sales Customer Excellence Department

Requirements

What you’ll need

High School Diploma or equivalent
Minimum of 1-2 years of customer service experience in a sales-driven organization or equivalent relevant work experience
Proficiency in Microsoft Office Suite
Willingness to learn and adapt to additional software programs as needed
Exceptional attention to detail, organizational skills, and strong typing abilities with a focus on accuracy
Excellent interpersonal and communication skills, both written and verbal
Proactive approach to handling demanding situations and providing effective solutions
Ability to multitask, prioritize, and work independently in a fast-paced environment
Strong mathematical skills, including the ability to add, subtract, multiply, and divide in all units of measure
Positive attitude, conscientious work ethic, and commitment to delivering exceptional customer service
Demonstrates urgency in responding to inquiries from internal and external customers and vendors
Knowledge of web/e-commerce orders (ECO/EDS preferred)

Benefits

Comp & perks

Comprehensive medical, dental, and vision coverage
Company-paid life, accident, short and long-term disability insurance
Flexible spending accounts
Annual bonus opportunity
401(k) with company match and immediate vesting upon enrollment
Employee referral program
Virtual learning and classroom-based development programs
Education assistance
Generous paid time off
Parental leave
Flexible work arrangements
Employee recognition and engagement events
Wellness initiatives
Philanthropic opportunities
DE&I programs