Customer Excellence Specialist

Atalanta Corporation

. Establish and maintain customer contracts .

Posted 9/18/2026full-timeElizabeth • New Jersey • United StatesMid-LevelSenior💰 $70,000 - $80,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in customer contract management, effective communication, and data analysis to support sales and planning processes. Proficient in utilizing tools like Excel and CRM systems to enhance customer support and operational efficiency.

Highest-signal resume keywords

Customer Contract ManagementData AnalysisSalesforce ExperienceExcel ProficiencyInfor M3 Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer SupportData ManagementForecast ComparisonCosting AnalysisIssue Resolution

Soft Skills

CommunicationCollaborationProblem-Solving

Tools & Technologies

ExcelSalesforceInfor M3

Industry Keywords

Supply Chain CoordinationLogistics ManagementCustomer Portals

About the role

Key responsibilities & impact

Establish and maintain customer contracts
Serve as the primary contact for customer communication and documentation
Manage weekly position reports and provide updates to the Sales team
Compare forecasts to actual usage and support planning using monthly averages
Recommend purchases based on market conditions and customer requirements
Handle costing requests and distribute results to the appropriate teams
Maintain internal and external databases, including customer portals
Coordinate with the Supply Chain Team and Logistics to ensure on-time delivery
Address customer and Sales inquiries
Support issue resolution across departments

Requirements

What you’ll need

3–5 years of experience in Customer/Sales Support
Bachelor’s degree
Proficient in Excel
Experience in Infor M3 is a plus
Experience in Salesforce is a plus
Comfortable with relocation to the new corporate headquarters in Madison, NJ in Q4 of 2026

Benefits

Comp & perks

Comprehensive medical, dental, and vision coverage
Company-paid life, accident, short and long-term disability insurance
Flexible spending accounts
Annual bonus opportunity
401(k) with company match and immediate vesting upon enrollment
Employee referral program
Virtual learning and classroom-based development programs
Education assistance
Generous paid time off
Parental leave
Flexible work arrangements
Employee recognition and engagement events
Wellness initiatives
Philanthropic opportunities
DE&I programs
Reasonable accommodation for individuals with disabilities