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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in patient scheduling, intake, and insurance verification within a New York mental health practice, while ensuring HIPAA compliance and effective communication. Proficient in managing patient communications and documentation in both telehealth and in-person settings.
Highest-signal resume keywords
Patient SchedulingInsurance VerificationHIPAA ComplianceVirtual Medical Assistant ExperienceNew York Healthcare Processes
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Patient IntakeClaims SubmissionPrior Authorization PreparationPrescription Refill ManagementMedical Billing
Soft Skills
Strong CommunicationOrganizationAttention to Detail
Tools & Technologies
Valant
Industry Keywords
Mental HealthBehavioral HealthTelehealthPatient PortalConfidential Patient Information
About the role
Key responsibilities & impact- Schedule patient appointments and send reminders
- Support patient intake and insurance verification
- Sort and route incoming patient portal messages
- Prepare paperwork for prior authorizations
- Submit and follow up on insurance claims
- Send pre-approved standard patient communications
- Log prescription refill requests and queue them for provider review
- Maintain HIPAA-compliant patient communication and documentation
- Support a solo, independent psychiatric nurse practitioner practice providing medication management through telehealth and in-person appointments
Requirements
What you’ll need- Experience working in a New York mental health or behavioral health practice
- Previous experience as a Virtual Medical Assistant or healthcare administrative professional
- Familiarity with insurance verification, patient intake, scheduling, and claims
- Comfortable handling confidential patient information
- Strong communication, organization, and attention to detail
- Familiarity with New York healthcare and payer processes
- Open to applicants in LATAM and the Philippines
- Bonus: Experience with Valant
- Bonus: Advanced medical billing experience
- Bonus: Experience supporting a psychiatric nurse practitioner
Benefits
Comp & perks- Part-time employment
- Remote/virtual work arrangement