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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in healthcare administrative workflows, including patient scheduling, insurance verification, and claims processing, while maintaining confidentiality and professionalism in communications. Proficient in using SimplePractice to manage patient records and support daily operations in a mental health practice.
Highest-signal resume keywords
SimplePractice ProficiencyHealthcare Administrative WorkflowsInsurance VerificationPatient CommunicationMental Health Experience
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Appointment SchedulingInsurance Claims ProcessingPatient Record ManagementAdministrative SupportPatient Intake Assistance
Soft Skills
Excellent Communication SkillsAttention to DetailProfessionalismCompassionate Interaction
Tools & Technologies
SimplePracticeRemote Communication Tools
Industry Keywords
US HealthcareMental HealthBehavioral HealthPrivate PracticePatient Confidentiality
About the role
Key responsibilities & impact- Respond to patient calls, messages, and callback requests professionally and compassionately
- Schedule, reschedule, and coordinate appointments for multiple therapists/providers
- Verify patient insurance eligibility, benefits, and coverage details
- Process, review, and submit insurance claims through SimplePractice
- Maintain accurate and appropriately updated patient records
- Monitor and manage administrative tasks within SimplePractice and other practice systems
- Assist with patient intake, forms, and front-office administrative processes
- Coordinate with therapists, providers, and internal team members to support daily operations
- Handle routine patient communications while maintaining confidentiality and professionalism
- Provide general administrative support to the mental health practice
Requirements
What you’ll need- Previous US healthcare or mental/behavioral health experience is required
- Hands-on experience using SimplePractice is required
- Experience supporting a US-based healthcare, mental health, behavioral health, therapy, or private practice setting
- Strong understanding of healthcare administrative workflows
- Experience with appointment scheduling and patient communication
- Familiarity with insurance verification and claims processing
- Excellent written and verbal communication skills
- Strong attention to detail and ability to handle confidential patient information
- Comfortable working independently in a remote environment
- Reliable internet connection, computer, headset, and webcam
- Ability to work hours aligned with the client's US time zone
Benefits
Comp & perks- Remote work arrangement
- Reliable internet connection, computer, headset, and webcam required for the role