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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in healthcare administrative workflows, including appointment scheduling, insurance verification, and claims processing, while maintaining confidentiality and professionalism in patient communications. Proficient in using SimplePractice to manage patient records and support daily operations in a mental health practice.
Highest-signal resume keywords
Healthcare Administrative WorkflowsSimplePractice ProficiencyInsurance VerificationAppointment SchedulingPatient Communication
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Insurance Claims ProcessingPatient Record ManagementAppointment CoordinationPatient Intake AssistanceAdministrative Support
Soft Skills
Excellent Communication SkillsAttention to DetailCompassionate Patient InteractionAbility to Work Independently
Tools & Technologies
SimplePractice
Industry Keywords
US HealthcareMental HealthBehavioral HealthPrivate PracticePatient Confidentiality
About the role
Key responsibilities & impact- Respond to patient calls, messages, and callback requests in a professional and compassionate manner
- Schedule, reschedule, and coordinate appointments for multiple therapists/providers
- Verify patient insurance eligibility, benefits, and coverage details
- Process, review, and submit insurance claims through SimplePractice
- Maintain accurate patient records and ensure information is updated appropriately
- Monitor and manage administrative tasks within SimplePractice and other practice systems
- Assist with patient intake, forms, and other front-office administrative processes
- Coordinate with therapists, providers, and internal team members to support smooth daily operations
- Handle routine patient communications while maintaining confidentiality and professionalism
- Provide general administrative support to the mental health practice as needed
Requirements
What you’ll need- Previous US healthcare or mental/behavioral health experience is required
- Hands-on experience using SimplePractice is required
- Experience supporting a US-based healthcare, mental health, behavioral health, therapy, or private practice setting
- Strong understanding of healthcare administrative workflows
- Experience with appointment scheduling and patient communication
- Familiarity with insurance verification and claims processing
- Excellent written and verbal communication skills
- Strong attention to detail and ability to handle confidential patient information
- Comfortable working independently in a remote environment
- Ability to work hours aligned with the client's US time zone
- Reliable internet connection, computer, headset, and webcam
Benefits
Comp & perks- Reliable internet connection, computer, headset, and webcam