Transformation Consultant – CX, Service & Business Design

ATCOM S.A.

. Plan and conduct stakeholder interviews, customer/user research and workshops.

Posted 10/14/2026full-timeNea Ionia • GreeceJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in stakeholder engagement, customer journey mapping, and synthesizing insights to inform service models and digital ecosystems. Proficient in creating visual documentation and collaborating across disciplines to drive transformation and client success.

Highest-signal resume keywords

Stakeholder EngagementCustomer Journey MappingService Model DevelopmentWorkshop FacilitationDigital Ecosystem Familiarity

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Synthesis SkillsStructured ThinkingProblem FramingProcess MappingFramework Creation

Soft Skills

Excellent Communication SkillsCuriosityOwnershipConfidence in Client-Facing Environments

Tools & Technologies

MiroNotionPowerPointAI ToolsCRM Systems

Industry Keywords

Customer JourneysService ManagementDigital TouchpointsBusiness ProcessesTransformation Directions

About the role

Key responsibilities & impact

Plan and conduct stakeholder interviews, customer/user research and workshops.
Map current-state journeys, services, processes, tools, roles, channels and touchpoints.
Synthesize research, business input and client artefacts into insights, implications and recommendations.
Create customer/employee journeys, service blueprints, process maps, ecosystem maps, frameworks and decision narratives.
Support the definition of target-state experiences, digital ecosystems, service models, product/platform concepts and transformation directions.
Help clients clarify briefs, frame problems, prioritize opportunities and define practical roadmaps.
Identify implications for services, processes, roles, capabilities, governance and adoption.
Collaborate with AI, product, design, technology and data teams to connect discovery outputs with execution.
Prepare client-facing deliverables, workshop materials, presentations, reports and decision-making narratives.

Requirements

What you’ll need

2+ years of relevant experience in a related role.
Experience conducting interviews, facilitating workshops and working with stakeholders.
Strong synthesis, structured thinking and problem-framing skills.
Good understanding of customer/employee journeys, service models, business processes and digital touchpoints.
Familiarity with digital platforms, portals, commerce, CRM, workflow tools, internal systems or broader digital ecosystems.
Ability to create slides, maps, flows, frameworks and collaborative documentation using tools such as Miro, Notion, PowerPoint or similar.
Familiarity with AI tools such as ChatGPT, Claude or similar where relevant.
Excellent written and verbal communication skills in Greek and English.
Confidence in client-facing environments.
Curiosity, ownership and willingness to work across disciplines.
A degree in a relevant field — or equivalent practical experience — such as Design, Business, Marketing, Management, Psychology, Human-Computer Interaction, Service Management, Communication or a related discipline.

Benefits

Comp & perks

Private Health Insurance – covering you and your loved ones, because your family’s well-being matters to us.
Unlimited Coffee – enjoy free coffee anytime at our cozy on-site cafeteria.
24/7 Mental Health Support – unlimited access to professional psychological support whenever you need it.
Nutrition Support – guidance from a professional nutritionist to help you stay healthy and energized.
In-House Training & Education – grow your skills with tailored learning opportunities.
Paid Training – we invest in your professional development.
Attendance at Conferences & Events – stay connected and up-to-date with industry trends.
Competitive Compensation Package – because great work deserves great rewards.
Excellent Career Prospects – we support your growth and long-term success.