ATCOM S.A.

Designer

• Plan and conduct stakeholder interviews, customer/user research and workshops.
• Map current-state journeys, services, processes, tools, roles, channels and touchpoints.
• Synthesize research, business input and client artefacts into insights, implications and recommendations.
• Create customer/employee journeys, service blueprints, process maps, ecosystem maps, frameworks and decision narratives.
• Support the definition of target-state experiences, digital ecosystems, service models, product/platform concepts and transformation directions.
• Help clients clarify briefs, frame problems, prioritize opportunities and define practical roadmaps.
• Identify implications for services, processes, roles, capabilities, governance and adoption.
• Collaborate with AI, product, design, technology and data teams to connect discovery outputs with execution.
• Prepare client-facing deliverables, workshop materials, presentations, reports and decision-making narratives.

Explore Transformation Consultant – CX, Service & Business Design at ATCOM S.A.. Review requirements and application details.