Deployment and Support Engineer

Ateme

. Lead internal project kick-off meetings, factory integration and project delivery .

Posted 10/31/2026full-timeBelgrade • SerbiaMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in project management, technical support, and customer relationship management, with a strong foundation in Linux Administration, Networking, and Cloud deployment solutions. Capable of delivering technical training and managing project documentation while effectively communicating in English and Arabic.

Highest-signal resume keywords

Linux AdministrationNetworking (TCP/IP, VLAN, Multicast, Wireshark)Container Virtualization (Docker)KubernetesCloud Deployment Solutions

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Project ManagementTechnical SupportIncident ManagementFactory Acceptance TestsSite Acceptance TestsProblem InvestigationTechnical DocumentationCustomer TrainingVideo Streaming ProtocolsDigital Video

Soft Skills

Strong Verbal CommunicationStrong Written CommunicationProblem SolvingTeam CollaborationCustomer Relationship Management

Tools & Technologies

Jira CRMTest PlatformsCustomer Infrastructures

Certifications & Qualifications

Engineering Diploma in Computer Science

Industry Keywords

Multichannel Technical SupportEMEA TravelCustomer Ecosystems

Tech Stack

Tools & technologies

CloudDockerKubernetesLinuxTCP/IP

About the role

Key responsibilities & impact

Lead internal project kick-off meetings, factory integration and project delivery
Manage project deployment schedules and optimize efficiency
Identify project risks and develop mitigation plans
Build and maintain strong customer relationships
Report project progress to management
Deliver multichannel technical support by phone, email and onsite
Manage incidents from submission through resolution
Analyze and replicate customer technical issues in test platforms
Manage incident tracking in the Jira CRM database
Validate new features, patches and hot fixes with customers
Perform Factory Acceptance Tests
Verify interoperability between Ateme solutions and customer ecosystems
Deploy platforms in customer infrastructures
Produce project and maintenance documentation
Prepare and deliver technical training for key customers
Manage Site Acceptance Tests
Maintain technical notes for the product knowledge base
Improve project deployment and support processes
Provide internal support to other teams, particularly pre-sales

Requirements

What you’ll need

Engineering diploma in computer science or related technical fields
Fluent in English
Fluent spoken Arabic is an advantage
A first technical experience in customer support and deployment and/or R&D would be appreciated
Strong skills in Linux Administration
Good understanding of Networking (TCP/IP, VLAN, Multicast, Wireshark)
Good technical skills in container virtualization (Docker), Kubernetes and Cloud deployment solutions
Knowledge of video streaming protocols and digital video
Strong verbal and written communication skills
Good problem investigation and solving skills
Ability to work within a multi-cultural team
Ability to travel in different EMEA countries
Candidates must already be based in, or have the right to work in, one of the considered locations
No relocation support is available

Benefits

Comp & perks

International mobility opportunities, especially in offices in France, São Paulo, Denver, New York and Singapore
Cross-cultural enrichment through employees of 30 different nationalities
Equal employment opportunity