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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in deployment, technical support, and system integration for mission-critical video delivery platforms, with strong capabilities in video compression, cloud-native deployments, and customer engagement. Proficient in troubleshooting and managing escalations while ensuring SLA compliance and operational efficiency.
Highest-signal resume keywords
Video Compression ExpertiseCloud-Native DeploymentsTechnical Escalation ManagementLinux AdministrationCustomer-Facing Experience
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
System IntegrationDeploymentTechnical SupportMPEG-2MPEG-4 AVC/H.264HEVC/H.265HLSMPEG-DASHTCP/IPNetwork Diagnostics
Soft Skills
Excellent CommunicationStakeholder ManagementAnalytical SkillsTroubleshooting CapabilitiesHigh Level of Ownership
Tools & Technologies
AWSAzureDockerKubernetesCDN Platforms
Industry Keywords
Broadcast EngineeringOTT Streaming TechnologiesContent Delivery NetworkVideo Delivery SolutionsAsia-Pacific Region
Tech Stack
Tools & technologiesAWSAzureCloudDNSDockerKubernetesLinuxTCP/IP
About the role
Key responsibilities & impact- Perform Factory Acceptance Tests, system integration, validation, and end-to-end testing
- Lead deployment, commissioning, and integration activities with customer technical teams
- Coordinate software upgrades, migrations, patches, and feature rollouts
- Deliver customer training, knowledge transfer sessions, and operational handover activities
- Maintain accurate deployment, architecture, and project documentation
- Act as the primary technical contact for assigned customers
- Manage escalations and coordinate with Engineering, Product Management, Operations, and Sales teams
- Perform troubleshooting, root cause analysis, and corrective actions for complex technical incidents
- Develop preventive maintenance plans, platform health checks, and service improvement initiatives
- Ensure SLA compliance and effective case management
- Coordinate support with L2/R&D, cloud vendors, and third-party suppliers
- Manage RMA and hardware replacement activities when required
- Leverage artificial intelligence tools and automation to improve technical problem-solving, operational efficiency, service quality, and customer experience
- Support video delivery solutions across Hong Kong, Greater China, Taiwan, Mongolia, and the wider Asia-Pacific region
Requirements
What you’ll need- Bachelor's degree in Computer Science, Telecommunications, Electronics, Broadcast Engineering, or related discipline
- 3-6+ years of experience in deployment, technical support, system integration, broadcast, OTT, video compression, or CDN environments
- Proven experience supporting mission-critical video delivery platforms
- Strong customer-facing experience and technical escalation management skills
- Strong expertise in video compression, DTH/DTT broadcast systems, OTT streaming technologies, CDN platforms, Linux environments, and IP networking
- Hands-on experience with MPEG-2, MPEG-4 AVC/H.264, HEVC/H.265, statistical multiplexing, multiplexing, transcoding, and packaging workflows
- Deep knowledge of HLS, MPEG-DASH, adaptive bitrate streaming, DRM, and low latency streaming
- Experience with CDN architectures, origin platforms, edge caching, performance monitoring, and content delivery troubleshooting
- Strong Linux administration and virtualization experience
- Solid understanding of TCP/IP, HTTP/HTTPS, DNS, SSL, routing, multicast, and network diagnostics
- Experience with AWS, Azure, Docker, Kubernetes, and cloud-native deployments is highly desirable
- Excellent communication and stakeholder management skills
- Strong analytical and troubleshooting capabilities
- High level of ownership, accountability, and autonomy
- Ability to collaborate across Customer Engineering, Product, R&D, Sales, and Operations teams
- Fluent English required; Cantonese and/or Mandarin advantageous
- Ability to travel the Asia-Pacific region approximately 20-30%
- Candidates must be currently based in Malaysia, Mainland China, or Hong Kong SAR
- Relocation assistance will not be provided
Benefits
Comp & perks- Innovative, collaborative, and people-focused work environment
- Opportunities to learn, grow, and succeed together
- Work on globally used video delivery solutions
- Employee well-being initiatives
- Equal employment opportunity