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Active Collections Customer Service Specialist – Telecommunications
Atento. Provide active and inbound voice customer service to negotiate debts related to telecommunications and internet products or services .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong communication skills and the ability to provide effective customer service solutions for telecommunications and internet products. Proficient in documenting customer interactions and processing service activities using computer systems.
Highest-signal resume keywords
Customer ServiceDebt NegotiationCommunication SkillsBasic Computer SkillsHybrid Training Availability
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Basic Computer SkillsTyping Skills
Soft Skills
Strong Communication Skills
Certifications & Qualifications
High School Diploma or Equivalent
Industry Keywords
TelecommunicationsInternet ProductsCustomer Needs IdentificationPayment Options
About the role
Key responsibilities & impact- Provide active and inbound voice customer service to negotiate debts related to telecommunications and internet products or services
- Offer special payment options
- Identify customer needs and provide a practical, objective solution in accordance with the procedures for the relevant product and/or service
- Use systems to document interactions and process customer service activities
Requirements
What you’ll need- At least 18 years old
- High school diploma or equivalent
- Basic computer and typing skills
- Strong communication skills
- Availability to complete training in a hybrid format
- Easy access to the Atento São Caetano do Sul unit
Benefits
Comp & perks- Transportation allowance
- Meal and/or food allowance
- Life insurance
- Funeral assistance
- Childcare assistance / assistance for children with disabilities / babysitter assistance / school transportation
- Product discounts
- Dental insurance
- Família+ service
- Gym and sports activity discounts
- Educational partnerships offering course discounts
- Career advancement opportunities
- Pet plan
- Bullla Saúde & Crédito benefit (discounts at pharmacies and stores, installment credit, and salary advances)
- Variable compensation of up to R$200.00 based on performance indicators
- Potential for remote work after the probationary period, subject to meeting targets and performance indicators and operational requirements