Atento

Customer Support

• Provide active and inbound voice-based customer service, negotiating outstanding debts for telecommunications products or services, and offer special payment options
• Identify customer needs and provide practical, objective solutions in accordance with product and/or service procedures
• Use systems to record customer interactions and process service requests

Collections Customer Service Specialist – Telecommunications

Full-stack Engineer

• Develop, maintain, and enhance web applications and APIs
• Analyze, specify, and develop technology solutions
• Perform corrective and evolutionary maintenance, as well as continuous improvements to production systems
• Participate in technical assessments and meetings with internal teams and clients
• Ensure delivery quality through development best practices and testing
• Support system architecture decisions and data modeling
• Contribute to innovation initiatives, process improvements, and technological advancement
• Work collaboratively with multidisciplinary teams using agile methodologies

Mid-Level Full Stack Developer, .NET, SQL Server, Cloud

Support Engineer

• Handle inbound inquiries from individual and business customers regarding telecommunications, broadband, and TV products
• Answer questions and provide technical support via voice and chat
• Perform procedures in company systems
• Identify customer needs and offer practical solutions
• Resolve customer needs during the first contact
• Handle various customer situations with courteous and objective service

Customer Relationship Specialist I – Customer Service/Technical Support (Telecommunications)

• Handle inbound customer service interactions with sales opportunities
• Identify customer needs, answer questions, and carry out procedures
• Offer products and/or services
• Handle different types of situations raised by customers
• Identify customer needs and provide practical, objective solutions in accordance with procedures
• Sell telecommunications products and services
• Handle offers for voice or data telecommunications services and products
• Work with packages for residential or mobile telephone lines, data packages, broadband, and fiber-optic services
• Use systems to record and process customer service interactions

Inbound Customer Service Specialist, Sales

Bilingual

• Identify customers’ needs and provide support in accordance with product and/or service procedures
• Handle different types of situations during each customer interaction
• Use systems to record information and process customer service requests
• Provide support via chat and occasional phone calls
• Provide support through clear communication at every point of contact with the company’s customers

Bilingual Digital Customer Relationship Specialist

General

• Identify customers’ needs and provide support in accordance with product and/or service procedures
• Handle different types of situations during each customer interaction
• Use systems to record and process customer service interactions
• Provide support via chat and occasional phone calls
• Provide support through clear communication at every customer touchpoint
• Deliver an exceptional and empathetic customer experience

Digital Relationship Specialist II

People Operations

• Conduct organizational diagnostics and mapping
• Support internal mobility processes
• Develop analyses related to people management and business needs
• Participate in organizational climate and engagement initiatives
• Help connect operational demands with Human Resources processes
• Support strategic HRN initiatives and projects
• Act as an internal partner to the supported departments, identifying opportunities and supporting the implementation of People Management solutions
• Act as a consultative partner to operational leaders
• Turn data and metrics into effective people management actions
• Connect HR strategies to operational results

People Relations Consultant – HRN

Product Manager

• Own the outcomes generated by AI Agents for customers by defining and delivering impact metrics
• Identify new automation opportunities that create value
• Lead the entire AI Agent deployment lifecycle, from pre-sales scoping and kickoff through launch and post-implementation optimization
• Design, build, test, and evolve AI Agents in partnership with FDEs, using Cresta’s internal tools and advanced technologies to maximize customer ROI
• Serve as the primary point of contact for customers and prospects regarding AI Agents
• Build strategic relationships and help customers accelerate results
• Lead workshops and design sessions with customer stakeholders to align on use cases, workflows, and success criteria
• Gather feedback to improve the platform
• Work with Forward Deployed Engineers to ensure successful implementations and develop new capabilities
• Collaborate with Product and Engineering teams, contributing to platform tools and improvements

Product Manager, Forward Deployed, AI Agent

Human Resources

• Conduct organizational diagnostics and mapping
• Support internal mobility processes
• Develop analyses related to people management and business needs
• Lead organizational climate and employee engagement initiatives
• Help connect operational demands with Human Resources processes
• Support strategic HRN initiatives and projects
• Act as an internal partner to the supported business areas, identifying opportunities and supporting the implementation of People Management solutions

HR Business Partner

• Identify customers’ needs and provide practical, objective solutions in accordance with product and/or service procedures
• Handle different types of situations raised by customers during each interaction
• Use systems to record and process customer interactions
• Resolve and monitor consumer inquiries and requests
• Provide support via chat or voice
• Deliver clear communication at every point of contact with the company’s customers

Digital Customer Relations Specialist

• Provide inbound customer service with sales, identifying customer needs, answering questions, and carrying out procedures
• Offer telecommunications products and/or services
• Handle different situations raised by customers
• Identify customer needs and offer practical, objective solutions in accordance with established procedures
• Sell voice and data telecommunications products and services, including residential or mobile lines, data packages, broadband, and fiber-optic services
• Use systems to record customer interactions and process requests

Customer Service Specialist – Inbound Service and Sales (Telecommunications)

Analyst

• Validate and settle energy measurements at interfaces with other utility companies
• Analyze energy metering information and indicators, identify inconsistencies, and propose solutions
• Ensure the reliability and integrity of metering data
• Liaise with internal and external teams to resolve discrepancies and align information
• Contribute to the continuous improvement of processes related to metering management and control

Senior Energy Metering and Settlement Analyst

• Offline customer support
• Customer-focused
• Identify questions and provide support with contractual matters related to fixed-line products (data and voice)
• Process offline BackOffice operations related to fixed-line product contracts (data and voice)
• Validate offers and signatures and enter the negotiation into Vivo’s legacy system
• Provide empathetic service and resolve issues quickly and effectively

Customer Support Specialist

• Identify customers’ needs and provide practical, objective solutions in accordance with the procedures for the relevant product and/or service
• Handle different types of situations raised by customers during each interaction
• Use systems to record and process customer interactions
• Resolve and monitor consumer requests
• Provide support via chat or voice
• Communicate clearly at every touchpoint with the company’s customers

Data Analyst

• Develop and deliver reports in Power BI
• Gather requirements and map processes
• Participate in management meetings
• Integrate and research information in SQL Server databases
• Perform ETL routines using SSIS
• Negotiate requests and priorities
• Maintain relationships with internal clients

Collections Customer Service Specialist – Telecommunications

Mid-Level Full Stack Developer, .NET, SQL Server, Cloud

Customer Relationship Specialist I – Customer Service/Technical Support (Telecommunications)

Inbound Customer Service Specialist, Sales

Bilingual Digital Customer Relationship Specialist

Digital Relationship Specialist II

People Relations Consultant – HRN

Product Manager, Forward Deployed, AI Agent

HR Business Partner

Digital Customer Relations Specialist

Customer Service Specialist – Inbound Service and Sales (Telecommunications)

Senior Energy Metering and Settlement Analyst

Customer Support Specialist

Digital Customer Relations Specialist

Mid-Level Data Analyst