Bilingual Digital Customer Relationship Specialist

Atento

. Identify customers’ needs and provide support in accordance with product and/or service procedures .

Posted 9/29/2026full-timeSalvador • BrazilSeniorLead💰 R$2,125 - R$2,500 per monthWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills by effectively identifying customer needs and providing support through clear communication. Proficient in managing multiple demands while utilizing basic computer skills and maintaining flexibility in work hours.

Highest-signal resume keywords

Customer Service SupportVerbal Communication SkillsWritten Communication SkillsIntermediate Spanish ProficiencyBasic Computer Skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Microsoft WordMicrosoft ExcelTyping

Soft Skills

Strong Communication SkillsAbility to Manage Multiple Demands

Industry Keywords

Customer InteractionFlexible HoursHigh School DiplomaAtento Cabula Unit

About the role

Key responsibilities & impact

Identify customers’ needs and provide support in accordance with product and/or service procedures
Handle different types of situations during each customer interaction
Use systems to record information and process customer service requests
Provide support via chat and occasional phone calls
Provide support through clear communication at every point of contact with the company’s customers

Requirements

What you’ll need

At least 18 years of age
High school diploma
Intermediate Spanish proficiency
Basic computer skills, including Microsoft Word, Microsoft Excel, and typing
All documents required for hiring
Availability to work flexible hours
Strong verbal and written communication skills
Ability to manage multiple demands effectively
Live near or have easy access to the workplace at the Atento Cabula Unit

Benefits

Comp & perks

Transportation allowance
Meal voucher and/or food allowance
Life insurance
Funeral assistance
Childcare assistance / assistance for children with disabilities
School transportation assistance (up to 3 years and 8 months)
Product discounts
Dental insurance
Telemedicine plan
Bullla Saúde & Crédito benefit (discounts at pharmacies and stores, installment credit, and salary advances)
Career development plan
Discounts at gyms and on sports activities
Pet insurance plan
Educational Partnership Program: Discounts on continuing education courses, undergraduate and graduate programs, vocational training, language courses, basic education, and even preschools