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Collections Customer Service Specialist – Telecommunications
Atento. Provide active and inbound voice-based customer service, negotiating outstanding debts for telecommunications products or services, and offer special payment options .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong communication skills and the ability to provide effective customer service while negotiating payment options for telecommunications products. Proficient in recording customer interactions and processing service requests using computer systems.
Highest-signal resume keywords
Customer ServiceDebt NegotiationCommunication SkillsBasic Computer SkillsHybrid Training Availability
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Basic Computer SkillsTyping Skills
Soft Skills
Strong Communication Skills
Industry Keywords
TelecommunicationsCustomer InteractionService Requests
About the role
Key responsibilities & impact- Provide active and inbound voice-based customer service, negotiating outstanding debts for telecommunications products or services, and offer special payment options
- Identify customer needs and provide practical, objective solutions in accordance with product and/or service procedures
- Use systems to record customer interactions and process service requests
Requirements
What you’ll need- At least 18 years old
- High school diploma or equivalent
- Basic computer and typing skills
- Strong communication skills
- Availability to complete training in a hybrid format
- Easy access to the Atento São Caetano do Sul unit
Benefits
Comp & perks- Transportation allowance
- Meal and/or food allowance
- Life insurance
- Funeral assistance
- Childcare assistance
- Assistance for children with disabilities
- Babysitting assistance
- School transportation
- Product discounts
- Dental insurance
- Família+ Service
- Discounts at gyms and on sports activities
- Educational partnerships with course discounts
- Career advancement opportunities
- PET PLAN
- Bullla Saúde & Crédito benefit (discounts at pharmacies and stores, installment credit, and salary advances)