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Atento

Collections Customer Service Specialist – Telecommunications

Atento

. Provide active and inbound voice-based customer service to negotiate debts related to telecommunications products or services, offering special payment options .

Posted 10/26/2026full-timeSão Caetano do Sul • BrazilMid-LevelSenior💰 R$1,621 per monthWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong communication skills and the ability to provide effective customer service solutions for telecommunications products. Proficient in recording and processing customer interactions using computer systems.

Highest-signal resume keywords
Customer ServiceDebt NegotiationCommunication SkillsBasic Computer SkillsHybrid Training Availability

ATS Keywords

Tailor your resume
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Typing SkillsCustomer Interaction RecordingProblem Solving
Soft Skills
Active ListeningEmpathy
Industry Keywords
TelecommunicationsPayment OptionsCustomer Needs Assessment

About the role

Key responsibilities & impact
  • Provide active and inbound voice-based customer service to negotiate debts related to telecommunications products or services, offering special payment options
  • Identify customer needs and provide practical, objective solutions in accordance with the product and/or service procedures
  • Use systems to record and process customer service interactions

Requirements

What you’ll need
  • Must be at least 18 years old
  • Must have completed high school
  • Basic computer and typing skills
  • Strong communication skills
  • Availability to complete training in a hybrid format
  • Easy access to the Atento site in São Caetano do Sul

Benefits

Comp & perks
  • Transportation allowance
  • Meal voucher and/or food allowance
  • Life insurance
  • Funeral assistance
  • Childcare assistance / assistance for children with disabilities / babysitting assistance / school transportation
  • Product discounts
  • Dental insurance
  • Família+ Service
  • Gym and sports activity discounts
  • Educational partnerships with course discounts
  • Career development plan
  • Pet plan
  • Bullla Saúde & Crédito benefit (discounts at pharmacies and stores, installment credit, and salary advances)
  • Potential to work remotely after the probationary period, subject to meeting targets and performance indicators and operational requirements