FREE ACCESS
5,000–10,000 jobs/day
See all jobs on Scoutfield
Search thousands of fresh jobs every day.
Discover
- Fresh listings
- Fast filters
- No subscription required
Create a free account and start exploring right away.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong negotiation and persuasive communication skills while effectively managing customer interactions and resolving billing issues. Proficient in using Microsoft Office tools to document and process customer information.
Highest-signal resume keywords
Negotiation SkillsCustomer Service ExperienceVerbal Communication SkillsCollections ExperienceTelemarketing Techniques
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
NegotiationCustomer RetentionNeeds AssessmentTelemarketingTyping
Soft Skills
Persuasive SkillsPublic SpeakingProblem Solving
Tools & Technologies
Microsoft OfficeWordExcel
Certifications & Qualifications
Voter Registration CardMilitary Service Certificate
Industry Keywords
CollectionsCustomer InteractionBillingFixed-Line TelephonyMobile TelephonyInternet ServicesTV Products
About the role
Key responsibilities & impact- Proactively contact customers with outstanding bills and partially or fully suspended lines
- Negotiate debts related to fixed-line/mobile telephony, internet, and TV products or services
- Offer special payment options
- Identify the customer’s needs and provide a practical, objective solution in accordance with the product and/or service procedures
- Handle different types of situations raised by the customer during each interaction
- Use systems to record and process customer interactions
- Conduct proactive collections calls
Requirements
What you’ll need- Must be at least 18 years old
- Must have a Voter Registration Card
- Must have a Military Service Certificate/Reservist Certificate (men only)
- Education: Completed high school
- Proof of high school or higher education completion (academic transcript, statement, or completion certificate)
- Candidates with training in negotiation, argumentation, public speaking, needs assessment, customer service, telemarketing techniques, communication, Word, Excel, typing, or Microsoft Office will be considered a plus
- Experience in collections, sales, or customer retention will be considered a plus
- Strong verbal communication and persuasive skills
- Negotiation and argumentation skills
- Availability to complete training remotely, using a computer or laptop with internet access
- Preferably reside near the São José dos Campos Unit
Benefits
Comp & perks- Performance bonuses based on target achievement
- Transportation allowance
- Meal and/or food allowance
- Life insurance
- Funeral assistance
- Childcare assistance / assistance for children with disabilities
- Product discounts
- Dental insurance
- Medical insurance
- Gym and sports activity discounts
- Educational partnerships with discounts on courses
- Career development plan
- Work-from-home training