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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong verbal communication, negotiation, and analytical skills to effectively address customer needs and provide solutions in a telecommunications environment. Proficient in using computer systems for documentation and customer interaction processing.
Highest-signal resume keywords
Strong Verbal Communication SkillsNegotiation SkillsCustomer Service ExperienceTelecommunications KnowledgeAnalytical Mindset
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Basic Computer SkillsTyping SkillsTelemarketing TechniquesCustomer RetentionSales Experience
Soft Skills
EmpathyPersuasive PersonalityResilienceEffective CommunicationSolution-Oriented Mindset
Tools & Technologies
Microsoft OfficeWordExcel
Certifications & Qualifications
Voter Registration CardMilitary Service Certificate/Reservist Certificate
Industry Keywords
TelecommunicationsCustomer Service CentersCall CentersOmbudsmanBack-Office Operations
About the role
Key responsibilities & impact- Make outbound and receive inbound calls from customers whose lines are partially or completely blocked
- Negotiate debts related to fixed-line/mobile telecommunications, internet, and TV products or services
- Offer special payment options
- Identify customer needs and present practical, objective solutions in accordance with procedures
- Handle a variety of situations raised by customers
- Use systems to document and process customer interactions
- Work in an outbound operation and, at times, in a blended outbound/inbound capacity
Requirements
What you’ll need- Must be at least 18 years old
- Must have a Voter Registration Card
- Must have a Military Service Certificate/Reservist Certificate (males only)
- Education: High school diploma
- Basic computer and typing skills
- Strong verbal communication and persuasive skills
- Empathy and effective communication
- Analytical and solution-oriented mindset
- Persuasive and resilient personality
- Flexible schedule
- Preferably live near or have easy access to the São Caetano do Sul Unit
- Must have a computer or laptop with internet access to complete training remotely or in a hybrid format
- Must be available to work on-site during the first 30 days
- Experience in sales, customer retention, customer service, telecommunications, telemarketing, call centers, customer service centers (SAC), ombudsman/customer advocacy, back-office operations, or technical support is a plus
- Training or courses in negotiation, argumentation, public speaking, customer service, telemarketing techniques, communication, Word, Excel, typing, or Microsoft Office is a plus
Benefits
Comp & perks- Performance-based bonus
- Transportation allowance
- Meal and/or food allowance
- Childcare assistance / assistance for children with disabilities
- Dental insurance
- Health insurance
- Discounts at gyms and on sports activities
- Educational partnerships with course discounts
- Product discounts
- Life insurance
- Funeral assistance
- Career development plan