Credit Recovery Specialist – Telecommunications

Atento

. Handle inbound and outbound calls with customers whose lines are partially or fully blocked .

Posted 10/15/2026full-timeSão Caetano do Sul • BrazilMid-LevelSenior💰 R$1,621 per monthWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong verbal communication, negotiation, and problem-solving skills while providing customer service in telecommunications. Capable of handling inbound and outbound calls, identifying customer needs, and offering practical solutions.

Highest-signal resume keywords

Negotiation SkillsCustomer Service ExperienceVerbal CommunicationAnalytical MindsetSales Techniques

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Basic Computer SkillsTyping SkillsMicrosoft OfficeTelemarketing TechniquesCustomer Retention

Soft Skills

EmpathyPersuasivenessResilienceSolution-Oriented MindsetSchedule Flexibility

Certifications & Qualifications

Voter Registration CardMilitary Service Certificate

Industry Keywords

TelecommunicationsCall CentersCustomer Service CentersPublic-Facing Customer ServiceBack-Office Operations

About the role

Key responsibilities & impact

Handle inbound and outbound calls with customers whose lines are partially or fully blocked
Negotiate debts related to fixed-line and mobile telecommunications, internet, and TV products or services
Offer special payment arrangements
Identify customer needs and provide practical, objective solutions in accordance with product or service procedures
Handle various situations raised by customers
Use systems to record interactions and process applications
Work in an outbound operation and, at times, provide blended inbound and outbound support

Requirements

What you’ll need

Must be at least 18 years old
Must have a Voter Registration Card
Must have a Military Service Certificate/Reservist Certificate (male candidates only)
High school diploma
Previous professional experience is not required
Experience in sales, customer retention, retail, telecommunications customer service, telemarketing, public-facing customer service, sales, call centers, customer service centers (SAC), ombudsman offices, back-office operations, or technical support is a plus
Courses in negotiation, argumentation, public speaking, customer service, telemarketing techniques, communication, Word, Excel, typing, or Microsoft Office are a plus
Basic computer and typing skills
Strong verbal communication and persuasive abilities
Empathy and good communication skills
Analytical and solution-oriented mindset
Persuasive and resilient
Schedule flexibility
Preferably live near or have easy access to the São Caetano do Sul Unit
Must have a computer or laptop with internet access to complete training remotely or in a hybrid format; if training is on-site, the company will provide the equipment

Benefits

Comp & perks

Performance-based bonuses upon achievement of targets
Transportation allowance
Meal and/or food allowance
Childcare assistance
Assistance for children with disabilities
Babysitting assistance
School transportation assistance
Dental insurance
Medical insurance
Pet health plan
Discounts at gyms and on sports activities
Educational partnerships with discounts on courses
Product discounts
Life insurance
Funeral assistance
Career development plan
Possibility of working from home after achieving the required results during the on-site period
Training offered remotely, in a hybrid format, or on-site