Credit Recovery Specialist – Telecommunications

Atento

. Handle outbound and inbound calls with customers whose lines are partially or fully blocked .

Posted 10/26/2026full-timeSão Caetano do Sul • BrazilMid-LevelSenior💰 R$1,621 per monthWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong verbal communication and negotiation skills while effectively addressing customer needs in telecommunications and customer service environments. Capable of utilizing basic computer skills and Microsoft Office tools to manage customer interactions and provide practical solutions.

Highest-signal resume keywords

Negotiation SkillsCustomer Service ExperienceVerbal CommunicationAnalytical MindsetPersuasive Abilities

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Basic Computer SkillsTyping SkillsMicrosoft OfficeTelemarketing TechniquesCustomer RetentionSales ExperiencePublic SpeakingProblem Solving

Soft Skills

EmpathyResilienceFlexibility

Certifications & Qualifications

High School DiplomaVoter Registration CardMilitary Service Certificate

Industry Keywords

TelecommunicationsCall CentersCustomer ServiceOutbound OperationsInbound Operations

About the role

Key responsibilities & impact

Handle outbound and inbound calls with customers whose lines are partially or fully blocked
Negotiate outstanding debts related to fixed-line/mobile telecommunications, internet, and TV products or services
Offer special payment options
Identify customer needs and present practical, objective solutions in accordance with product or service procedures
Address the different situations raised by customers during each interaction
Use systems to record and process customer interactions
Work primarily in an outbound operation and, at times, in a hybrid outbound/inbound capacity

Requirements

What you’ll need

Must be at least 18 years old
Must have a Voter Registration Card
Must have a Military Service Certificate/Reservist Certificate (male applicants only)
High school diploma
No professional experience required; experience in sales, customer retention, retail, telecommunications customer service, telemarketing, public-facing customer service, call centers, SAC/customer service, ombudsman services, back-office operations, or technical support is a plus
Training or courses in negotiation, argumentation, public speaking, customer service, telemarketing techniques, communication, Word, Excel, typing, or Microsoft Office is a plus
Basic computer and typing skills
Strong verbal communication and persuasive abilities
Empathy and excellent communication skills
Analytical and solution-oriented mindset
Persuasive and resilient
Schedule flexibility
Preferably live near or have easy access to the São Caetano do Sul Unit
Must have a computer or laptop with internet access to complete training remotely or in a hybrid format; for on-site work, the company will provide the equipment

Benefits

Comp & perks

Performance bonuses based on target achievement
Transportation allowance
Meal and/or food allowance
Childcare assistance
Assistance for children with disabilities
Babysitting assistance
School transportation allowance
Dental insurance
Medical insurance
Pet care support
Discounts at gyms and on sports activities
Educational partnerships with course discounts
Product discounts
Life insurance
Funeral assistance
Career advancement plan