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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong verbal communication skills and the ability to provide efficient customer service in the telecommunications industry. Capable of identifying customer needs and delivering practical solutions while handling various customer situations effectively.
Highest-signal resume keywords
Customer ServiceTechnical SupportVerbal Communication SkillsProblem SolvingBasic Computer Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
Courteous ServiceDiagnostic Questioning
Industry Keywords
TelecommunicationsBroadbandTV ProductsCustomer NeedsFirst Contact Resolution
About the role
Key responsibilities & impact- Provide inbound customer service to business customers with telecommunications, broadband, and TV products;
- Clarify questions and provide technical support for products;
- Deliver courteous and efficient customer service;
- Ask diagnostic questions to identify customer needs;
- Provide practical solutions and handle a variety of customer situations;
- Identify needs, clarify questions, perform procedures in the system, and resolve customer issues on the first contact.
Requirements
What you’ll need- At least 18 years old;
- Education: High school diploma;
- Strong verbal communication skills;
- Basic computer skills;
- Must have a computer or laptop with internet access to complete online training;
- Preferably reside near the Atento São Caetano do Sul location.
Benefits
Comp & perks- Transportation allowance;
- Meal voucher and/or food allowance;
- Life insurance;
- Funeral assistance;
- Childcare assistance / assistance for children with disabilities;
- Product discounts;
- Dental insurance;
- Medical insurance;
- Gym and sports activity discounts;
- Educational partnerships with discounts on courses;
- Career development plan;
- Pet insurance plan;
- Bullla Saúde & Crédito benefit (discounts at pharmacies and stores, installment credit, and salary advances).