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Customer Relationship Specialist I – Customer Service (SAC) and Sales
Atento. Serve business customers . Identify customer needs and answer questions . Complete procedures in company systems . Resolve the customer’s needs during the first contact . Sell products and services and promote offers
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong customer service and sales capabilities, effectively identifying customer needs and providing solutions while maintaining excellent verbal communication and negotiation skills.
Highest-signal resume keywords
Customer Service ExperienceSales SkillsVerbal Communication SkillsNegotiation SkillsBasic Computer Literacy
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
Persuasive SkillsArgumentation Skills
Industry Keywords
Customer Needs IdentificationFirst Contact ResolutionProduct PromotionOnline TrainingAtento Cabula Unit
About the role
Key responsibilities & impact- Serve business customers
- Identify customer needs and answer questions
- Complete procedures in company systems
- Resolve the customer’s needs during the first contact
- Sell products and services and promote offers for new products and services
- Identify customer needs and provide a practical, objective solution in accordance with the procedures for the relevant product and/or service
- Handle different types of situations raised by customers during each interaction
Requirements
What you’ll need- Must be at least 18 years old
- Education: High school diploma
- Excellent verbal communication and persuasive skills
- Negotiation and argumentation skills
- Basic computer literacy
- Experience in Customer Service, Sales, or SAC will be an advantage
- Must have a computer or laptop with internet access to complete online training
- Preferably reside near the Atento Cabula Unit
Benefits
Comp & perks- Performance bonus of up to R$300.00
- Sales bonus (Sell and Earn!)
- Transportation allowance
- Meal and/or food allowance
- Life insurance
- Funeral assistance
- Childcare assistance / Assistance for children with disabilities
- Product discounts
- Dental insurance
- Medical insurance
- Discounts at gyms and on sports activities
- Educational partnerships with discounts on courses
- Career development plan
- Pet insurance plan
- Bullla Saúde & Crédito benefit (discounts at pharmacies and stores, installment credit, and salary advances)
- Potential to work from home after 90 days