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Atento

Customer Relationship Specialist I – Customer Service/Technical Support

Atento

. Assist individual and business customers with telecommunications, broadband, and TV products .

Posted 10/23/2026full-timeSalvador • BrazilMid-LevelSenior💰 R$1,326 - R$1,621 per monthWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong verbal communication skills and the ability to provide effective technical support for telecommunications, broadband, and TV products. Capable of resolving customer inquiries efficiently and courteously while utilizing internal systems.

Highest-signal resume keywords
Strong Verbal Communication SkillsTechnical Support for Telecommunications ProductsInbound Voice and Chat SupportBasic Computer SkillsCustomer Needs Identification

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills
Courteous SolutionsObjective Problem Solving
Industry Keywords
TelecommunicationsBroadbandTV ProductsCustomer SupportFirst Contact Resolution

About the role

Key responsibilities & impact
  • Assist individual and business customers with telecommunications, broadband, and TV products
  • Provide inbound voice and chat support
  • Identify customer needs and answer questions
  • Perform procedures in internal systems
  • Provide technical support for customers’ products
  • Offer practical, courteous, and objective solutions
  • Resolve customer needs on the first contact
  • Handle various types of situations reported by customers

Requirements

What you’ll need
  • Must be at least 18 years old
  • Education: High school diploma required
  • Strong verbal communication skills
  • Basic computer skills
  • Must have a computer or laptop with internet access to complete online training
  • Preferably reside near the Atento Cabula unit

Benefits

Comp & perks
  • Transportation allowance
  • Meal and/or food allowance
  • Life insurance
  • Funeral assistance
  • Childcare assistance / Assistance for children with disabilities
  • Product discounts
  • Dental insurance
  • Medical insurance
  • Discounts at gyms and on sports activities
  • Educational partnerships with course discounts
  • Career development plan
  • Pet insurance plan
  • Bullla Saúde & Crédito benefit (discounts at pharmacies and stores, installment credit, and salary advances)
  • Potential to work from home after 90 days, depending on performance