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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong verbal communication skills and the ability to provide effective customer support for telecommunications, broadband, and TV products. Capable of identifying customer needs and delivering practical solutions to ensure customer satisfaction on the first contact.
Highest-signal resume keywords
Customer Service ExperienceTechnical Support ExperienceStrong Verbal Communication SkillsBasic Computer SkillsProblem-Solving Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
Effective ProbingCourteous InteractionObjective Handling of Situations
Industry Keywords
TelecommunicationsBroadbandTV ProductsInbound Support
About the role
Key responsibilities & impact- Provide inbound support to individual and business customers regarding telecommunications, broadband, and TV products
- Answer questions and provide technical support by voice and chat
- Perform procedures in internal systems
- Identify customer needs through effective probing
- Offer practical solutions and aim to resolve customer needs on the first contact
- Handle different types of customer situations in a courteous and objective manner
Requirements
What you’ll need- At least 18 years old
- High school diploma
- Strong verbal communication skills
- Basic computer skills
- Customer service or technical support experience is a plus
- Own a computer or laptop with internet access for online training
- Preferably live near the Atento São José dos Campos location
Benefits
Comp & perks- Quality-based compensation of up to R$500.00
- Transportation allowance
- Meal voucher and/or food allowance
- Life insurance
- Funeral assistance
- Childcare assistance / assistance for children with disabilities
- Product discounts
- Dental insurance
- Telemedicine service
- Discounts at gyms and on sports activities
- Educational partnerships with course discounts
- Career development plan
- Pet insurance/benefit plan
- Bullla Saúde & Crédito benefit (discounts at pharmacies and stores, installment credit, and salary advances)