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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong verbal communication skills and the ability to provide effective technical support for telecommunications, broadband, and TV products. Capable of assessing customer needs and delivering practical solutions to ensure customer satisfaction during the first interaction.
Highest-signal resume keywords
Strong Verbal Communication SkillsTechnical Support for Telecommunications ProductsCustomer Needs AssessmentBasic Computer SkillsCustomer Service
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
Courteous AssistanceEffective QuestioningProblem Solving
Tools & Technologies
Internal Systems
Industry Keywords
TelecommunicationsBroadbandTV ProductsCustomer Support
About the role
Key responsibilities & impact- Provide inbound support to business customers with telecommunications, broadband, and TV products
- Answer questions and provide technical support for products
- Assess customer needs through effective questioning
- Perform procedures in internal systems
- Provide courteous and objective assistance
- Offer practical solutions and handle a variety of customer situations
- Resolve the customer’s needs during the first interaction
Requirements
What you’ll need- Must be at least 18 years old
- Education: Completed high school
- Strong verbal communication skills
- Basic computer skills
- Must have a computer or laptop with internet access to complete online training
- Preferably reside near the Atento São Caetano do Sul location
Benefits
Comp & perks- Quality-based performance bonus of up to R$200.00
- Transportation allowance
- Meal and/or food allowance
- Life insurance
- Funeral assistance
- Childcare assistance / assistance for children with disabilities
- Product discounts
- Dental insurance
- Medical insurance
- Discounts at gyms and on sports activities
- Educational partnerships with discounts on courses
- Career development plan
- Pet insurance plan
- Bullla Saúde & Crédito benefits (discounts at pharmacies and stores, installment credit, and salary advances)
- Potential to work from home after 90 days