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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong verbal communication skills and the ability to provide efficient customer service in telecommunications and broadband products. Capable of identifying customer needs and resolving requests effectively during the first interaction.
Highest-signal resume keywords
Strong Verbal Communication SkillsCustomer Service ExperienceTechnical SupportBasic Computer SkillsProblem-Solving Abilities
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
Friendly ServiceClear CommunicationProbing Questions
Industry Keywords
TelecommunicationsBroadbandTV ProductsCustomer Needs IdentificationOnline Training
About the role
Key responsibilities & impact- Serve individual and business customers with telecommunications, broadband, and TV products
- Answer questions and provide technical support by phone and chat
- Perform procedures in internal systems
- Identify customer needs and resolve requests during the first interaction
- Provide friendly, clear, and efficient service
- Ask probing questions to identify customer needs and offer practical solutions
- Handle a variety of situations raised by customers
Requirements
What you’ll need- At least 18 years old
- High school diploma
- Strong verbal communication skills
- Basic computer skills
- Must have a computer or laptop with internet access to complete online training
- Preferably reside near the Atento Cabula location
Benefits
Comp & perks- Quality-based incentive of up to BRL 500.00
- Transportation allowance
- Meal and/or food allowance
- Life insurance
- Funeral assistance
- Childcare assistance / assistance for children with disabilities
- Product discounts
- Dental insurance
- Health services
- Discounts at gyms and on sports activities
- Educational partnerships with discounts on courses
- Career development plan
- Pet plan
- Bullla Saúde & Crédito benefit (discounts at pharmacies and stores, installment credit, and salary advances)
- Potential to work from home after 90 days, depending on performance