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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong verbal communication and persuasion skills while providing effective customer service and technical support for telecommunications, broadband, and TV products. Capable of identifying customer needs and resolving issues efficiently during first contact.
Highest-signal resume keywords
Customer Service ExperienceVerbal Communication SkillsTechnical Support SkillsNegotiation SkillsBasic Computer Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
Persuasion SkillsArgumentation SkillsEffective Questioning
Industry Keywords
TelecommunicationsBroadbandTV ProductsCustomer SupportSales
About the role
Key responsibilities & impact- Handle inbound inquiries from individual and business customers with telecommunications, broadband, and TV products
- Answer questions and provide voice- and chat-based technical support for products
- Provide courteous and objective customer service
- Identify customer needs through effective questioning and provide practical solutions
- Handle different types of customer situations and requests
- Perform procedures in internal systems, resolve issues during the first contact, and promote new products and services
Requirements
What you’ll need- Must be at least 18 years old
- Education: High school diploma
- Strong verbal communication and persuasion skills
- Negotiation and argumentation skills
- Basic computer skills
- Previous experience in Customer Service, Sales, or Customer Support is a plus
- Must have a computer or laptop with internet access to complete online training
- Preferably residing near the Atento Cabula Unit
Benefits
Comp & perks- Transportation allowance
- Meal and/or food allowance
- Life insurance
- Funeral assistance
- Childcare assistance / Assistance for children with disabilities
- Product discounts
- Dental insurance
- Medical insurance
- Gym memberships and sports activity discounts
- Educational partnerships with course discounts
- Career development plan
- Pet plan
- Bullla Saúde & Crédito benefit (discounts at pharmacies and stores, installment credit, and salary advances)
- Work-from-home option after 90 days