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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong verbal communication skills and the ability to provide technical support for telecommunications, broadband, and TV products. Capable of resolving customer needs efficiently and courteously while performing procedures in company systems.
Highest-signal resume keywords
Strong Verbal Communication SkillsTechnical Support for Telecommunications ProductsCustomer Needs IdentificationBasic Computer SkillsInbound Support via Voice and Chat
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
Courteous SolutionsObjective Solutions
Certifications & Qualifications
High School Diploma
Industry Keywords
TelecommunicationsBroadbandTV ProductsCustomer SupportOnline Training
About the role
Key responsibilities & impact- Assist individual and business customers with telecommunications, broadband, and TV products
- Provide inbound support via voice and chat
- Identify customer needs and answer questions
- Perform procedures in company systems
- Provide technical support for products
- Offer practical, courteous, and objective solutions
- Resolve customer needs during the first contact
- Handle a variety of situations raised by customers
Requirements
What you’ll need- At least 18 years old
- High school diploma
- Strong verbal communication skills
- Basic computer skills
- Must have a computer or laptop with internet access to complete online training
- Preferably reside near the Atento Feira de Santana unit
- Online training
Benefits
Comp & perks- Transportation allowance
- Meal and/or food allowance
- Life insurance
- Funeral assistance
- Childcare assistance / Assistance for children with disabilities
- Product discounts
- Dental insurance
- Medical insurance
- Gym membership and sports activity discounts
- Education partnerships with discounts on courses
- Career development plan
- Pet insurance plan
- Bullla Saúde & Crédito benefits (discounts at pharmacies and stores, installment credit, and salary advances)
- Quality-based compensation of up to BRL 500.00
- Potential to work from home after 90 days, depending on performance