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Customer Relationship Specialist I – Customer Service/Technical Support (Telecommunications)
Atento. Handle inbound inquiries from individual and business customers regarding telecommunications, broadband, and TV products .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong verbal communication and customer service skills while providing technical support for telecommunications, broadband, and TV products. Capable of resolving customer inquiries efficiently and courteously during the first contact.
Highest-signal resume keywords
Customer Service ExperienceTechnical Support ExperienceStrong Verbal Communication SkillsBasic Computer SkillsProblem-Solving Abilities
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
Courteous ServiceObjective Service
Industry Keywords
TelecommunicationsBroadbandTV ProductsInbound InquiriesCustomer NeedsOnline Training
About the role
Key responsibilities & impact- Handle inbound inquiries from individual and business customers regarding telecommunications, broadband, and TV products
- Answer questions and provide technical support via voice and chat
- Perform procedures in company systems
- Identify customer needs and offer practical solutions
- Resolve customer needs during the first contact
- Handle various customer situations with courteous and objective service
Requirements
What you’ll need- Must be at least 18 years old
- Education: High school diploma
- Strong verbal communication skills
- Basic computer skills
- Customer service or technical support experience is a plus
- Must have a computer or laptop with internet access to complete online training
- Preferably reside near the Atento São José dos Campos unit
Benefits
Comp & perks- Quality-based compensation of up to R$500.00
- Transportation allowance
- Meal and/or food allowance
- Life insurance
- Funeral assistance
- Childcare assistance / assistance for children with disabilities
- Product discounts
- Dental insurance
- Telehealth medical support
- Discounts at gyms and on sports activities
- Educational partnerships with course discounts
- Career development plan
- Pet plan
- Bullla Saúde & Crédito benefit (discounts at pharmacies and stores, installment credit, and salary advances)