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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong verbal communication and persuasive skills to effectively provide customer service and sales support. Capable of identifying customer needs and offering practical solutions while handling various customer situations.
Highest-signal resume keywords
Customer ServiceSales SupportVerbal CommunicationNegotiation SkillsBasic Computer Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
Persuasive SkillsArgumentation Skills
Industry Keywords
Telecommunications ProductsData PackagesBroadband ServicesFiber-Optic ServicesCustomer Interactions
About the role
Key responsibilities & impact- Provide inbound customer service and sales support
- Identify customer needs, answer questions, and complete procedures
- Offer products and/or services
- Handle different types of situations raised by customers
- Identify customer needs and provide practical, objective solutions in accordance with the applicable product and/or service procedures
- Sell voice and data telecommunications products and services
- Work with service packages for residential or mobile phone lines, data packages, broadband, and fiber-optic services
- Use systems to record and process customer interactions
Requirements
What you’ll need- At least 18 years of age
- High school diploma
- Strong verbal communication and persuasive skills
- Negotiation and argumentation skills
- Basic computer and typing skills
- No previous professional experience required; customer service and sales experience is a plus
- Availability to complete training either in person or online
- Have access to a computer or laptop for training
- Availability to work ON-SITE
- Easy access to the Atento Cabula Unit
Benefits
Comp & perks- Transportation allowance
- Meal and/or food allowance
- Life insurance
- Funeral assistance
- Childcare/nanny assistance / Assistance for children with disabilities
- Product discounts
- Dental insurance
- Medical insurance
- Gym membership and sports activity discounts
- Educational partnerships offering course discounts
- Career development plan
- Pet health insurance
- Variable compensation: Operational targets, capped at BRL 400.00
- Variable compensation: Sales targets, with no maximum cap
- Potential for remote work after the probationary period
- Internal mobility and promotion opportunities beginning in the fourth month of employment
- Escalada Program for professional development and career growth