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Customer Service Specialist – Inbound Service and Sales (Telecommunications)
Atento. Provide inbound customer service with sales, identifying customer needs, answering questions, and carrying out procedures .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong verbal communication and persuasive skills to effectively identify customer needs and provide tailored solutions in telecommunications sales. Proficient in handling customer inquiries and utilizing systems for recording interactions and processing requests.
Highest-signal resume keywords
Verbal Communication SkillsPersuasive SkillsNegotiation SkillsCustomer Service ExperienceSales Experience
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Basic Computer SkillsTyping Skills
Soft Skills
Problem-Solving SkillsInterpersonal Skills
Industry Keywords
Telecommunications ProductsVoice ServicesData ServicesBroadband ServicesFiber-Optic Services
About the role
Key responsibilities & impact- Provide inbound customer service with sales, identifying customer needs, answering questions, and carrying out procedures
- Offer telecommunications products and/or services
- Handle different situations raised by customers
- Identify customer needs and offer practical, objective solutions in accordance with established procedures
- Sell voice and data telecommunications products and services, including residential or mobile lines, data packages, broadband, and fiber-optic services
- Use systems to record customer interactions and process requests
Requirements
What you’ll need- Must be at least 18 years old
- High school diploma
- Strong verbal communication and persuasive skills
- Negotiation and argumentation skills
- Basic computer and typing skills
- Availability to complete training either onsite or remotely
- Availability to work onsite
- Previous professional experience is not required; customer service and sales experience is a plus
- Preferably live near or have easy access to the Atento Madureira Unit
Benefits
Comp & perks- Performance-based compensation: operational targets with a maximum cap of R$400.00
- Uncapped sales-based variable compensation
- Career development plan and the opportunity to participate in internal mobility and promotion processes starting in the fourth month of employment
- Transportation allowance
- Meal and/or food allowance
- Life insurance
- Funeral assistance
- Childcare assistance / assistance for children with disabilities
- Product discounts
- Dental insurance
- Health insurance
- Pet insurance
- Gym and sports activity discounts
- Educational partnerships with course discounts
- Onsite or remote training
- Possibility of working remotely after the probationary period