Customer Support Specialist

Atento

. Offline customer support . Customer-focused . Identify questions and provide support with contractual matters related to fixed-line products (data and voice) . Process offline BackOffice operations related to

Posted 9/23/2026full-timeSão Caetano do Sul • BrazilMid-LevelSenior💰 R$1,801 per monthWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong customer service skills with a focus on empathetic communication and problem-solving. Proficient in BackOffice operations and contract management for fixed-line products.

Highest-signal resume keywords

Customer Service ExperienceBackOffice OperationsVerbal And Written Communication SkillsMicrosoft Office ProficiencyAnalytical And Conflict-Management Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

BackOffice OperationsContract ManagementTyping Proficiency

Soft Skills

Empathetic CommunicationProblem-Solving MindsetPositive AttitudeAssertive Communication

Tools & Technologies

Vivo’s Legacy SystemMicrosoft Office

Industry Keywords

Fixed-Line ProductsCustomer Support

About the role

Key responsibilities & impact

Offline customer support
Customer-focused
Identify questions and provide support with contractual matters related to fixed-line products (data and voice)
Process offline BackOffice operations related to fixed-line product contracts (data and voice)
Validate offers and signatures and enter the negotiation into Vivo’s legacy system
Provide empathetic service and resolve issues quickly and effectively

Requirements

What you’ll need

At least 18 years old
Completed high school education
Experience in customer service and BackOffice operations
Strong verbal and written communication skills
Knowledge of Microsoft Office and typing proficiency
Empathetic, assertive communicator with analytical and conflict-management skills, a problem-solving mindset, positive attitude, and ability to personalize service
Easy access to São Caetano do Sul

Benefits

Comp & perks

Transportation allowance
Meal and/or food allowance
Life insurance
Funeral assistance
Childcare assistance / assistance for children with disabilities / nanny assistance / school transportation allowance
Product discounts
Dental insurance
Medical insurance
Pet insurance plan
Gym and sports activity discounts
Educational partnerships with course discounts
Career development plan