Customer Support Specialist III – Data Analysis

Atento

. Send daily reports, analyze KPI variations, and support leadership in decision-making; .

Posted 10/23/2026full-timeRemote • BrazilSeniorLead💰 R$3,319 per monthWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates advanced analytical skills and proficiency in data modeling, reporting, and automation to support decision-making and operational efficiency. Strong expertise in SQL Server, Power BI, and Excel enhances the ability to deliver high-quality MIS reports and dashboards.

Highest-signal resume keywords

Advanced Knowledge Of SQL ServerData Modeling ExperienceProficiency In Power BIExperience In MIS/BIStrong Analytical Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data ModelingKPI AnalysisDashboard DevelopmentAutomationReport CreationSQL ServerOracleETLExcel (VBA/Macros)PowerPoint

Soft Skills

Detail-OrientedExcellent Organizational SkillsExcellent Verbal And Written Communication SkillsAdaptabilityCommitment To Results And Quality

Tools & Technologies

Power BIVisual Studio Integration ServicesMicrosoft OfficeMicrosoft AccessSaaS

Industry Keywords

Management Information SystemsMIS DeliverablesPerformance IndicatorsOperationsKanban

Tech Stack

Tools & technologies

OracleSQLVBA

About the role

Key responsibilities & impact

Send daily reports, analyze KPI variations, and support leadership in decision-making;
Monitor performance indicators and provide operational support;
Perform daily database updates to populate all dashboards currently developed by the MIS (Management Information Systems) team;
Automate processes to ensure timely updates and improve database loading efficiency;
Manage MIS deliverables;
Monitor deviations in results and indicators generated by MIS;
Provide models and information to support MIS activities;
Negotiate scope, priorities, and requirements for the development of MIS reports and tools;
Ensure delivery quality and compliance with request requirements.

Requirements

What you’ll need

At least 18 years of age;
Completed bachelor's degree (preferably in a quantitative field or Business Administration);
Strong analytical skills, with a critical and constructive mindset;
Detail-oriented;
Excellent organizational skills;
Ability and willingness to work with others;
Excellent verbal and written communication skills and ability to work in a team;
Commitment to results and quality;
Adaptability;
Previous or current experience with data modeling, reports, KPIs, dashboards, and automation;
Advanced knowledge of SQL Server, Oracle, ETL, Visual Studio Integration Services, SaaS, and Power BI;
Advanced knowledge of Excel (VBA/macros) and PowerPoint;
Knowledge of Kanban;
Knowledge of and experience in operations;
Experience in MIS/BI (preferred);
Advanced proficiency in Microsoft Office is essential;
Intermediate knowledge of Microsoft Access;
Experience creating reports and performance indicators;
This position is also open to people with disabilities and beneficiaries of Brazil's Social Security rehabilitation program.

Benefits

Comp & perks

Transportation allowance;
Meal and/or food allowance;
Childcare assistance / assistance for children with disabilities;
Product discounts;
Dental insurance;
Health program;
Gym membership and sports activity discounts;
Educational partnerships with course discounts;
Life insurance;
Funeral assistance;
Career development plan.