Customer Technical Support Specialist – Technology

Atento

. Provide technical support, guidance, usage tips, configuration assistance, and referrals to other departments when necessary; .

Posted 9/22/2026full-timeSão Paulo • BrazilSeniorLead💰 R$1,621 per monthWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong communication and active listening skills to provide effective technical support and guidance to customers. Capable of handling various customer interactions and identifying needs to offer clear solutions while maintaining accurate records of interactions.

Highest-signal resume keywords

Technical Support ExperienceStrong Communication SkillsActive ListeningBasic Computer SkillsCustomer Interaction Management

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Basic Computer SkillsTyping Skills

Soft Skills

Strong Communication SkillsActive Listening

Industry Keywords

Customer SupportAfter-Sales SupportSão Paulo ResidencyOn-Site SupportInternet Connection

About the role

Key responsibilities & impact

Provide technical support, guidance, usage tips, configuration assistance, and referrals to other departments when necessary;
Provide online after-sales support to customers with various questions about smartphones;
Handle all customer interactions by voice, using active listening to understand customers’ needs;
Identify customers’ needs and offer practical, clear solutions in accordance with product and/or service procedures;
Handle different types of situations presented by customers during each interaction;
Use systems to record customer interactions and perform required applications.

Requirements

What you’ll need

At least 18 years of age;
High school diploma or equivalent;
Basic computer and typing skills;
Strong communication skills;
Technical support experience is a plus;
Availability to work from home;
Must reside in São Paulo;
Availability to work on-site during the first few weeks (16 days of training plus 2 to 3 weeks of on-site customer support);
Availability for occasional visits to Atento sites for training, operational briefings, equipment maintenance, and other necessary on-site activities;
Internet connection with a minimum speed of 50 Mbps.

Benefits

Comp & perks

Transportation allowance;
Meal and/or food allowance;
Life insurance;
Funeral assistance;
Childcare assistance / assistance for children with disabilities;
Work-from-home allowance;
Product discounts;
Dental insurance;
Telemedicine;
Gym and sports activity discounts;
Educational partnerships with course discounts;
Career development plan;
CPU;
Monitor;
Headset;
Keyboard;
Mouse;
Power cables.