Digital Customer Relationship Specialist

Atento

. Identify customers’ needs and provide practical, objective solutions in accordance with product and/or service procedures .

Posted 10/28/2026full-timeRio de Janeiro • BrazilMid-LevelSenior💰 R$1,621 per monthWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service capabilities by effectively identifying customer needs and providing practical solutions. Proficient in communication and adept at handling various customer interactions through multiple channels.

Highest-signal resume keywords

Customer Service ExperienceStrong Verbal Communication SkillsStrong Written Communication SkillsBasic Computer SkillsTyping Skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Basic Computer SkillsTyping SkillsWordExcel

Soft Skills

Strong Verbal Communication SkillsStrong Written Communication SkillsSchedule Flexibility

Certifications & Qualifications

High School DiplomaVoter Registration CardMilitary Reservist Certificate

Industry Keywords

Customer ServiceConsumer RequestsCustomer InteractionsOnsite AvailabilityRemote Availability

About the role

Key responsibilities & impact

Identify customers’ needs and provide practical, objective solutions in accordance with product and/or service procedures
Handle different types of situations raised by customers during each interaction
Use systems to record and process customer interactions
Resolve and monitor consumer requests
Provide customer service via chat or voice
Communicate clearly at every touchpoint with the company’s customers

Requirements

What you’ll need

At least 18 years old
High school diploma
Basic computer skills (Word and Excel) and typing skills
Have all documents required for hiring (e.g., voter registration card for everyone and military reservist certificate for men)
Schedule flexibility
Strong verbal and written communication skills
Customer service experience preferred
Availability to work onsite and remotely
Easy access to the Atento Del Castilho Unit (Rio de Janeiro)

Benefits

Comp & perks

Transportation allowance – BRL 11.00 per day
Meal and/or food allowance
Life insurance
Funeral assistance
Dental insurance
Health insurance
Childcare assistance / Assistance for children with disabilities
Product discounts
Gym and sports activity discounts
Educational partnerships with course discounts
Internal career growth plan with genuine promotion opportunities
Bullla Saúde & Crédito benefit (discounts at pharmacies and stores, installment credit, and salary advances)
Pet insurance plan
Potential to work remotely, depending on operational needs and individual performance evaluation