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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong verbal communication and persuasion skills to effectively handle customer service interactions and identify customer needs. Capable of providing practical solutions and selling telecommunications products and services.
Highest-signal resume keywords
Verbal Communication SkillsPersuasion SkillsNegotiation SkillsCustomer Service ExperienceSales Experience
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Basic Computer SkillsTyping Skills
Soft Skills
Problem-Solving SkillsCustomer Needs Identification
Tools & Technologies
Customer Service Systems
Industry Keywords
Telecommunications ProductsVoice ServicesData ServicesBroadband ServicesFiber-Optic Services
About the role
Key responsibilities & impact- Handle inbound customer service interactions with sales opportunities
- Identify customer needs, answer questions, and carry out procedures
- Offer products and/or services
- Handle different types of situations raised by customers
- Identify customer needs and provide practical, objective solutions in accordance with procedures
- Sell telecommunications products and services
- Handle offers for voice or data telecommunications services and products
- Work with packages for residential or mobile telephone lines, data packages, broadband, and fiber-optic services
- Use systems to record and process customer service interactions
Requirements
What you’ll need- At least 18 years of age
- High school diploma
- Strong verbal communication and persuasion skills
- Negotiation and argumentation skills
- Basic computer and typing skills
- Availability to complete training either onsite or online
- Must have a computer or laptop for training
- Availability to work ONSITE
- Easy access to the Atento Cabula Unit
- Previous professional experience is not required; customer service and sales experience is a plus
Benefits
Comp & perks- Performance-based compensation: operational targets, capped at R$400.00
- Performance-based compensation: uncapped sales targets
- Transportation allowance
- Meal and/or food allowance
- Life insurance
- Funeral assistance
- Childcare/nanny assistance / assistance for children with disabilities
- Product discounts
- Dental insurance
- Medical insurance
- Gym and sports activity discounts
- Educational partnerships with course discounts
- Career development plan
- Pet health plan
- Potential for remote work after the probationary period
- Escalada Program for professional development and career growth
- Onsite or online training