Inbound Customer Service Specialist, Sales

Atento

. Handle inbound customer service interactions with sales, identifying customer needs, answering questions, completing procedures, and offering products and/or services .

Posted 10/28/2026full-timeFeira de Santana • BrazilSeniorLead💰 R$1,621 per monthWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong verbal communication and persuasion skills while effectively addressing customer needs and providing solutions. Proficient in handling inbound customer service interactions and selling telecommunications products and services.

Highest-signal resume keywords

Verbal Communication SkillsPersuasion SkillsNegotiation SkillsCustomer Service ExperienceBasic Computer Skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

Problem-Solving SkillsArgumentation Skills

Industry Keywords

Customer ServiceTelecommunicationsCall Center SupportSalesData PackagesBroadband ServicesFiber-Optic Services

About the role

Key responsibilities & impact

Handle inbound customer service interactions with sales, identifying customer needs, answering questions, completing procedures, and offering products and/or services
Address different types of situations raised by customers during each interaction
Identify customer needs and provide practical, objective solutions in accordance with the procedures for the relevant product and/or service
Sell products and services
Provide call center support to offer voice or data telecommunications services and products
Work with service packages for residential or mobile telephone lines, data packages, broadband, and fiber-optic services
Use systems to record and process customer interactions

Requirements

What you’ll need

At least 18 years of age
Completed high school education
Strong verbal communication and persuasion skills
Negotiation and argumentation skills
Basic computer and typing skills
Availability to complete online training
Must have a computer or laptop to complete the training
Availability to work on-site at the Feira de Santana Unit
Preferably live near the Atento Feira de Santana Unit

Benefits

Comp & perks

Variable compensation: operational performance targets, capped at BRL 500.00
Variable compensation: uncapped sales targets
Career development plan
Transportation allowance
Meal and/or food allowance
Life insurance
Funeral assistance
Childcare assistance / special-needs child assistance / nanny assistance / school transportation assistance
Product discounts
Dental insurance
Telemedicine
Discounts at gyms and on sports activities
Educational partnerships with course discounts
Pet health insurance
Bullla multi-benefit card
Potential to work remotely after the probationary period
Internal mobility and promotion opportunities starting in the fourth month of employment
Online training