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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong verbal communication and persuasive skills to effectively handle customer inquiries and sales opportunities in the telecommunications sector. Capable of identifying customer needs and providing practical solutions while working towards operational and sales targets.
Highest-signal resume keywords
Verbal Communication SkillsPersuasive SkillsNegotiation SkillsCustomer Service ExperienceSales Experience
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Basic Computer SkillsTyping Skills
Soft Skills
Problem-Solving SkillsCustomer Needs Identification
Tools & Technologies
Customer Interaction Systems
Industry Keywords
Telecommunications ProductsVoice ServicesData ServicesBroadband ServicesFiber-Optic Services
About the role
Key responsibilities & impact- Handle inbound customer service inquiries with sales opportunities, identifying customers’ needs
- Answer questions and perform procedures according to customer requests
- Offer telecommunications products and services
- Identify customer needs and provide practical, objective solutions in accordance with established procedures
- Handle calls regarding voice and data telecommunications products and services
- Work with packages for residential or mobile phone lines, data plans, broadband, and fiber-optic services
- Use systems to record customer interactions and applications
- Work toward operational and sales targets
Requirements
What you’ll need- At least 18 years of age
- High school diploma
- Strong verbal communication and persuasive skills
- Negotiation and argumentation skills
- Basic computer and typing skills
- Availability to complete training either onsite or remotely
- Availability to work onsite
- Possibility of working remotely after the probationary period
- Previous professional experience is not required; customer service and sales experience is a plus
- Preferably live near or have easy access to the Atento Madureira Unit
- Open to people with disabilities and beneficiaries who have been rehabilitated by the Brazilian Social Security system
Benefits
Comp & perks- Variable compensation: Operational targets with a maximum cap of BRL 400.00
- Variable compensation: Sales targets with no maximum cap
- Career development plan
- Transportation allowance
- Meal and/or food allowance
- Life insurance
- Funeral assistance
- Childcare assistance / assistance for children with disabilities
- Product discounts
- Dental insurance
- Medical insurance
- Pet insurance plan
- Discounts at gyms and on sports activities
- Educational partnerships with course discounts
- Bullla Multi-Benefits Card
- Possibility of working remotely after the probationary period
- Onsite or remote training