Operations Analyst, Pharmaceutical Industry

Atento

. Communicate by email and phone with customers and distributors in Latin America in Spanish .

Posted 10/28/2026full-timeSão Paulo • BrazilMid-LevelSenior💰 R$5,000 per monthWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong communication skills in both Spanish and English, with a focus on customer service and order management. Proficient in Excel for tracking and reporting, ensuring compliance with delivery timelines and departmental policies.

Highest-signal resume keywords

Fluent SpanishFluent EnglishIntermediate Excel SkillsAdministrative ExperienceCustomer Communication

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

ExcelPivotTablesVLOOKUPReport ExtractionOrder Management

Soft Skills

CommunicationCustomer Service

Industry Keywords

Purchase OrdersDelivery ComplianceNormative GuidelinesPerformance RatingHigher Education

About the role

Key responsibilities & impact

Communicate by email and phone with customers and distributors in Latin America in Spanish
Monitor purchase orders from receipt through final delivery to the customer, ensuring compliance with the specified delivery timeline
Communicate in writing in English with the Customer Service (CS) team based in the United States
Communicate with the company’s Sales team in Spanish
Use Excel spreadsheets to track activities and order statuses
Prepare Excel reports and ensure delivery deadlines are met
Ensure compliance with departmental policies to support the smooth operation of processes

Requirements

What you’ll need

Minimum tenure of 4 months with no salary changes
Employees who have had any type of employment change should consult the Normative Guidelines table – NI-002
Time To Talk performance rating
Performance rating of 100 or higher (Good Performer)
Must be at least 18 years old
Must have completed higher education
Fluent or native-level Spanish
Fluent English
Intermediate Excel skills, including PivotTables, VLOOKUP, and report extraction; testing will be conducted
Previous administrative experience required
Preferably able to easily commute to the South Zone of São Paulo
Must not be an intern or apprentice

Benefits

Comp & perks

Remote work (home office) after training
5x2 work schedule, with Saturdays and Sundays off
Position also open to people with disabilities (PwD)