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About the role
Key responsibilities & impact- Communicate by email and phone with customers and distributors in Latin America in Spanish
- Monitor purchase orders from receipt through final delivery to the customer, ensuring compliance with the specified delivery time frame
- Communicate in writing with the U.S.-based Customer Service (CS) team in English
- Communicate with the company’s Sales team in Spanish
- Use Excel spreadsheets to track activities and order status
- Prepare Excel reports and ensure compliance with specified delivery deadlines
- Ensure adherence to departmental policies to support the smooth execution of processes
Requirements
What you’ll need- Must be at least 18 years old
- Bachelor’s degree required
- Fluent or native-level Spanish
- Fluent English
- Intermediate Excel skills, including PivotTables, VLOOKUP, and report extraction; testing will be conducted
- Administrative experience required
- Preferably able to easily commute to the South Zone of São Paulo
Benefits
Comp & perks- Cost-of-living or commuting allowance
- Meal and/or food allowance
- Life insurance
- Funeral assistance
- Childcare assistance / assistance for children with disabilities / babysitting assistance and childcare allowance
- Product discounts
- Dental insurance
- Health insurance
- Gym membership and sports activity discounts
- Educational partnerships with course discounts
- Career development plan
- Bullla Saúde & Crédito benefit (discounts at pharmacies and stores, installment credit, and salary advances)
- Pet insurance plan